Customer Support Specialist | Night Shift | Multi-Cultural Environment | Rewarding Career

BULLIONSTAR PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading bullion dealer in Singapore is seeking a Customer Support Specialist to provide excellent service in a dynamic environment. This role offers a competitive salary starting from SGD 3,000 to SGD 4,500 monthly, with bonuses and benefits including health programs. Join a fast-paced team and gain hands-on experience in the precious metals industry, transitioning to a hybrid work arrangement after training.

Benefits

Competitive salary

Annual Wage Supplement

Medical bill reimbursement

Health and fitness benefit program

Qualifications

• Strong attention to detail in handling customer inquiries and data accuracy.
• Capable of switching between customer interaction, operational, and administrative tasks.
• Proficient in verbal and written English; additional languages are a plus.

Responsibilities

• Manage inquiries and support through phone and email effectively.
• Handle high volume of inquiries professionally.
• Achieve individual KPIs and contribute to team performance.
• Drive and improve customer care program.
• Identify work process improvements.
• Maintain customer confidentiality.
• Perform administrative duties as needed.

Skills

Attention to detail

Versatility

Communication skills

Job description

As the monetary system decays under debt, inflation and irresponsible governance, our mission at BullionStar is to return Gold & Silver to its rightful place as money. Having established our presence as the leading bullion dealer in Singapore with an edge in technology, we have now expanded to the United States and New Zealand as part of our international growth plans.

If a fast-paced, high growth, dynamic and multi-cultural environment excites you, join us on our journey.

Interested in the bullion industry? Love being around Gold & Silver all day? We are hiring an individual for a Customer Support Specialist role. This role will build a solid foundation for a career in the precious metals industry, allowing you to learn the ins and outs of the bullion industry first-hand from precious metals experts and acquire a hands‑on working experience within the operations of a bullion dealer.

About BullionStar

BullionStar is the leading bullion dealer in Singapore. With BullionStar, customers are offered a modern platform for trading and holding physical bullion. The online platform is complemented with a newly renovated and expanded bullion shop, showroom and vault in Singapore. BullionStar has an excellent reputation with a review rating of 4.9 on Google Reviews based on more than 1,000 genuine customer reviews.

• We lead in technology - We are the most modern bullion dealer in the world employing proprietary cutting‑edge technology into our age‑old industry.
• Excellent learning opportunity - With us you will work with a range of different projects and tasks being mentored by our precious metals experts.
• We pay above average salaries and offer you a competitive benefits package.

Roles & Responsibilities:

BullionStar is looking for a Customer Support Specialist, with the following responsibilities:

• Provide outstanding customer service by efficiently managing inquiries and support through phone and email communication channels.
• Professionally handle high volume of inquiries from clients and customers.
• Take ownership of achieving individual KPIs and contributing to overall team performance goals.
• Assist in driving, developing and improving BullionStar’s customer care program.
• Continuously identify work process improvements.
• Communicate effectively to other members of the team and the team lead when help is needed.
• Uphold a high level of integrity by ensuring customer information remains strictly confidential at all times.
• Perform office‑based administrative duties whenever required.

Who Should Apply?

Please apply if you possess all of the below skills and characteristics:

• Meticulous: Demonstrates strong attention to detail in handling customer inquiries, data accuracy, and administrative responsibilities.
• Versatile: You are required to switch between speaking with customers, to hands‑on operational work, to desk‑bound administrative work throughout the day.
• Great Communicator: You need to be proficient in verbal and written English to communicate effectively with our customers. Fluency in additional languages and/or dialects is a plus. As part of an integrated and international team, you are furthermore encouraged to communicate openly and directly across all levels of the organization.

Location & Work hours

BullionStar is located at 45 New Bridge Road, where our bullion shop, showroom, and vault are situated. This bustling location is located in between Chinatown and Clarke Quay with the Clarke Quay MRT located just across the road making commuting easy.

Initial training will take place on‑site at 45 New Bridge Road. Upon successful completion of the training period, this role will transition to a work‑from‑home arrangement, operating from 11:00 p.m. to 8:00 a.m. Singapore Time, Mondays to Fridays, to support our international hours.

Salary and Benefits

The salary is dependent on your capability, experience and skills. The typical starting salary is from SGD 3,000 to SGD 4,500 per month for a driven candidate, plus up to 3 months’ bonus. In addition, BullionStar provides an Annual Wage Supplement (AWS) equivalent to 1 month salary. BullionStar furthermore offers reimbursement of medical bills and access to an employee health and fitness benefit program.