Customer Support Specialist (Customer Facing/ Backend)

BULLIONSTAR PTE. LTD.; Singapore; On-site; SGD 30,000 - 45,000; Full time

Benefits offered by this job

13th month bonus

Variable bonus up to 3 months

5-day work week

Job summary

BullionStar Pte. Ltd. in Singapore is seeking a Customer Service Executive for frontline retail and luxury goods. You'll greet customers, guide product choices, and complete transactions with precision.

The role offers a 5-day week with one weekend day, AWS 13th-month bonus plus variable bonus up to 3 months, and a path for career progression in a fast-moving precious metals showroom.

Qualifications

• Strong communication and customer service skills.
• Able to handle precious metals with care and accuracy.
• Professional demeanor with attention to detail.
• Willingness to learn about bullion products and processes.

Responsibilities

• Be the face of BullionStar, greeting customers, understanding needs, guiding product choices, and completing transactions with care and professionalism.
• Handle precious metals transactions, including purchases and sell-backs, ensuring authenticity and accuracy.
• Identify process improvements or better customer experiences and propose solutions for marketing, affiliate programs, and care initiatives.
• Switch between in-person customer service at the counter and writing emails/handling calls to support customers throughout the day.
• Leverage AI tools to draft communications, streamline inventory processes, and research market trends.

Job description

Customer Service Executive (Frontline/ Retail/ Luxury)

Location: Singapore (Central)

S$2,700 - S$4,000/month

AWS (13th-month bonus) + VB (variable bonus up to 3 months )

5-day work week, inclusive of 1 weekend day (Saturday or Sunday)

Frontline customer service deliveries

Career progression

Why This Role Exists

BullionStar's showroom is where our brand becomes tangible. Customers walk in to buy their first gold coin, pick up a significant order, sell back bullion, or simply learn. Every interaction in that space shapes how they think about us. This role exists because we need sharp, versatile people on the front line who can do it all - serve customers with confidence, handle precious metals with precision, and contribute to the broader operation with initiative and energy.

This isn't a narrowly defined job. It's a launchpad. You'll develop deep knowledge of the precious metals industry, build real skills across customer service, operations, and commerce, and work alongside experts who've been in this business for years. For the right person - someone curious, diligent, and hungry to grow - it's one of the best foundations you can get.

What You'll Own

• Be the Face of BullionStar - You'll greet every customer who walks through our doors, understand what they need, guide them through our product range, and complete transactions accurately. Whether someone is buying a single silver coin or picking up a large gold order, you'll handle every interaction with the same care and professionalism. You'll build genuine relationships - the kind that make people come back and recommend us to others.
• Handle Precious Metals with Care - You'll handle gold, silver, and platinum directly - assisting customers with purchases, receiving items for sell-backs, and testing authenticity for both type of transactions. This is detailed, high-stakes work. A single mistake with a product worth thousands of dollars is a serious matter. You'll develop deep product knowledge and the discipline to get it right every time.
• Spot Problems and Improve Things - We don't expect you to just follow instructions - we expect you to think. If you notice a process that could be faster, a customer experience that could be better, or a problem that nobody else has flagged, we want to hear about it. Better yet, come with a solution. You'll have the opportunity to get involved in marketing initiatives, our affiliate programme, and customer care improvements. How far you go depends on how much initiative you bring.
• Thrive on Variety - The work is varied - you'll switch between serving customers at the counter and handling customer support through emails and phone calls throughout the day. That variety is a feature, not a bug. It keeps the role dynamic and gives you a well-rounded understanding of how BullionStar serves its customers.
• Use AI and Technology to Work Smarter - Whether it's using AI to draft better customer communications, streamline inventory processes, or research market trends, we want someone who sees these tools as an advantage and actively looks for ways to use them.

Who We're Looking For

We care far more about who you are than what's on your CV. The right person will have most or all of the following traits:

• Intelligent and meticulous. You think clearly, pick things up fast, and care about getting details right. When you're handling a product worth thousands of dollars, "close enough" isn't in your vocabulary. You notice what others miss.
• Common sense. You read situations well, handle the unexpected calmly, and make sound decisions without needing to be told what to do. You don't panic. You think, then act.
• Strong initiative. You don't wait around for instructions. When you see something that needs doing, you do it. When you have an idea to improve something, you raise it. You treat this role as a platform to grow, not a set of tasks to complete.
• Versatile and adaptable. You're comfortable switching gears throughout the day - from a polished customer interaction to hands-on operational work to desk-based customer support dut