Customer Support Specialist

CARGO COMMUNITY NETWORK PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A logistics service company in Singapore seeks a Customer Support professional to manage customer inquiries and assist in product implementation. The ideal candidate should have a diploma, 1-2 years of customer support experience, and good communication skills. Knowledge of the Logistics or Air Cargo industry is a plus. The role involves both remote and occasional onsite support.

Qualifications

• 1 to 2 years of working experience in a customer support environment.
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.

Responsibilities

• Perform first level customer support for CCN suite of products and services.
• Support channels include email, phone call, chatbot, and manage via a ticketing system.
• Work with partners to improve accuracy and efficiency in the support process.
• Manage demo, trial, and implementation of services for customers.
• Occasionally provide onsite support at customer locations.
• Supervise, guide, and train on CCN products and services.

Skills

Good verbal and written communication skills

PC literate

Education

Diploma or equivalent

Job description

Responsibilities

• Perform first level customer support for CCN suite of product and services as part of a team.
• Support channels include email, phone call, and chatbot, and managed via a ticketing system.
• Work with CCN’s partners to improve accuracy and efficiency in the support process.
• Manage existing, new and potential customers on any demo, trial and implementation of the services.
• May require onsite support at customers’ locations occasionally.
• Supervise, guide and train on CCN product and services, to both internal team and external customers.
• Working hours on Tuesday to Friday inclusive, and alternate Saturdays.

Requirements

• Possess a diploma or equivalent
• About 1 to 2 years' working experience in a customer support environment
• Have good verbal and written communication skills
• Be PC literate
• Knowledge of or experience in the Logistics or Air Cargo industry will be an added advantage.