Customer Support Senior Team Lead

Wise Payments; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global technology company is seeking a Customer Support Senior Team Lead in Singapore. This role involves leading teams, enhancing performance, and ensuring excellent customer support. Candidates should have at least 2 years of leadership experience, a passion for customer experience, and strong communication skills. Join a diverse team dedicated to building money without borders.

Qualifications

• At least 2 years in a team lead capacity, ideally managing other team leads.
• Great cross team communication and listening skills.
• Ability to multi-task and manage responsibilities in challenging situations.

Responsibilities

• Re-evaluate teams’ KPIs to reflect current progress.
• Weekly meetings with Team Leads to provide feedback/support.
• Communicate team's progress through KPI and relevant analysis.

Skills

Leadership Experience

Passion for customer experience

Ability to manage and delegate

Strong product knowledge

Cross team communication skills

Job description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

The Customer Support Senior Team Lead (CSSTL) is a strong leader with a mindset that allows them to build strong teams and processes that put our customers first while providing a continuous feedback loop from customers to various product teams.

Job Description:

Understanding our values and acting based on them

Being responsible for continuously re-evaluating teams’ KPIs so they adequately reflect the current situation and progress

Weekly meetings with Team Leads (TL)s to provide appropriate feedback/support based on results/findings to improve overall performance

Maintaining and improving cross office / cross team relationships and processes.

Being able to support your team with operational tasks when needed and also doing operational tasks to keep up the relevant know how

Communicating with the Customer Support (CS) Training coordinator / site to ensure appropriate training is provided.

Communicating team's progress through KPI and other relevant analysis to other teams on a regular basis

Representing the team in audits

Owner of the teams’ travel and entertainment budget

Responsible for the teams’ development, performance and efficiency

Actively participate in hiring

Qualifications

What we're looking for:

Leadership Experience - at least2 years in a team lead capacity, ideally having managed team leads prior

Passion for customer experience, technology, leading people and teams

Ability to multi-task and take responsibility in challenging situations, as well as ability to manage, delegate and oversee cross-team projects

Willingness to dive into numbers to support process improvements, prioritising, forecasting

Proven track record of taking individual ownership and responsibilities beyond your main daily responsibilities as well as being a great team player

Great cross team communication and listening skills

Strong product knowledge

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visitWise.Jobs .