Customer Support Officer (Call Centre) #Jasmine

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency in Singapore is seeking a talented customer service representative. The role involves managing incoming calls, updating customer details, and providing effective assistance. Candidates should have strong communication skills and be able to multitask in a fast-paced environment. This position offers a great opportunity to build your career in customer service. Interested applicants can email their resumes to the provided address.

Benefits

Supportive team culture

Opportunity for career growth

Qualifications

• Experience in customer service, retail, call centre, or admin is an advantage.
• Positive, patient, and capable of working in a fast-paced environment.

Responsibilities

• Act as the first point of contact for customers calling in.
• Manage incoming calls with professionalism and warmth.
• Update customer details and call records accurately.
• Provide prompt, effective assistance for customer issues.
• Escalate complex issues to supervisors.
• Support contact centre initiatives and ad-hoc tasks.

Skills

Strong communication skills

Problem-solving ability

Ability to multitask

Service-oriented

Education

Minimum O Level / Higher NITEC / Diploma

Job description

Description

Work Schedule (Role-Dependent)

Office Hours: Monday–Friday, 8:30am – 6:00pm

Shift Hours: 5 days/week, may include 1 weekend (rotating shifts available)

💼 What You Will Do

• Act as the first point of contact for customers calling in
• Manage incoming calls with professionalism and warmth
• Update customer details and call records accurately in the system
• Understand customer issues and provide prompt, effective assistance
• Escalate complex or recurring matters to supervisors
• Support the team with contact centre initiatives and ad-hoc tasks

✔️ What We’re Looking For

• Minimum O Level / Higher NITEC / Diploma
• Experience in CS, retail, call centre, or admin is an advantage
• Strong communication skills with good problem-solving ability
• Able to multitask and work well in a fast-paced environment
• Positive, patient and service-oriented

🌟 What You’ll Enjoy

• Preferred to have call centre experience/ customer service
• Supportive team culture

Great opportunity to build your career in customer service

📩 Interested applicants:

Email your updated resume to [e-mail]

Jasmine Goh

The Outsourcing Team

Recruit Express Pte Ltd

EA License: 99C4599