Customer Support Officer [Accident & Damage Assessment | 5.5 Days | Flexible working timing] - SM09

The Supreme HR Advisory; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Officer to manage customer interactions regarding vehicle damage reports. Responsibilities include investigating vehicle damages, managing accident reports, and following up with customers. Experience in enforcement or collections and a class 3 or class 2B license would be advantageous. Attractive salary range of $2500 - $2800 is offered for this role.

Qualifications

• Familiarity with office productivity software and web technologies is essential.
• Experience in customer service or enforcement is a strong asset.
• Possessing a valid class 3 or class 2B license is advantageous.

Responsibilities

• Engage with customers regarding vehicle damage reports via calls, emails, or visits.
• Investigate vehicle damages and assess costs for repairs.
• Assist with accident reports and follow-ups.
• Manage vehicle recovery if required.
• Perform other tasks as assigned by the supervisor.

Skills

Strong familiarity with office productivity software and web technologies

Experience in enforcement or collections

Class 3 or Class 2B license

Job description

Customer Service Officer - Enforcement

• Working days: 5. 5 days
• Working time: Mon to Fri 9am-6pm/10am -7pm, Sat 9am-1pm /10am -2pm (can choose)
• Salary range: $2500 - $2800
• Working location: Paya Lebar

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor

Requirements

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc
• Having class 3 or class 2B (and above) licence would be advantageous

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279