Customer Support Officer

SIA Engineering Company Ltd; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A leading engineering firm in Singapore is seeking an experienced individual to monitor customer spare requirements and manage inventory within the aviation sector. You will provide timely responses to customer queries and manage material requirements. The ideal candidate will hold a diploma in engineering and have at least 2 years of experience in the aviation industry or related fields.

Qualifications

• 2+ years of working experience in the aviation industry.
• Experience in material management in aviation or inventory management in other industries is advantageous.

Responsibilities

• Monitor customer spare requirements and liaise with departments for inventory replenishment.
• Act as the point of contact for customer enquiries on material requirements.
• Initiate loan/exchange/purchase activities.
• Weekly reporting on spares status.

Skills

Strong analytical skills

Interpersonal skills

Communication skills

Human relations skills

Ability to learn quickly

Customer-centric approach

Education

Diploma in an Engineering Field

Tools

SAP

Job description

Responsibilities

• Monitor customer spare requirement and liaise with various departments to activate, track, and expedite on the replenishment of on-site inventory upon usage.
• Act as customer account planner and point of contact for customer enquiries on material requirement.
• Initiate loan/exchange/purchase activities to support material shortages.
• Monitor EDD and AWB information and accurately update the Web portal.
• Weekly reporting at Customer operations meeting on spares status.
• Raise Purchase Requisition (PRs) for Class C and D components.
• Follow up on operations spares issuance for closure; handling of administrative functions relating to customer’s spare orders.
• Providing timely responses to customers’ queries and requests.

Requirements

• Possess Diploma in an Engineering Field with at least 2 years of working experience in the aviation industry.
• Working experience in material management in the aviation industry would be an advantage. Candidates with experience in inventory management in other industries would also be considered.
• Strong analytical, interpersonal and communication skills.
• Good human relations skills.
• Ability to learn fast and willingness to take up additional responsibilities.
• Proficiency with SAP will be advantageous.
• Customer-centric with the ability to adapt to different types of characters.

Please note that only short-listed candidates will be notified.

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By submitting your application for this position, you consent to:

1. a) the collection, use and disclosure of your personal data by SIA Engineering for the purposes of your application and potential employment with SIA Engineering, including disclosing such personal data to any of SIA Engineering’s subsidiaries, affiliates or related corporations (if necessary for the processing of your job application); and
2. b) SIA Engineering’s retention of your personal data for 1 year for consideration of future job opportunities (where applicable)