Customer Support Executive / Senior Executive

GLAMCO AVIATION PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aviation service provider in Singapore is seeking a Customer Support Executive to be the primary contact for customer queries and support. Responsibilities include resolving issues, coordinating deliveries, and providing procurement support. Candidates should have a diploma, effective English communication skills, and ideally experience in aviation. This is a full-time position with a supportive team environment.

Qualifications

• Candidates should have effective communication skills in English.
• Must be meticulous, organized, and able to manage time effectively.
• Experience in supply chain activity is a plus.

Responsibilities

• Serve as primary contact for customer issues.
• Respond to customer queries via email and phone.
• Monitor and coordinate deliveries to customers.

Skills

Effective communication skills in English

Good interpersonal skills

Negotiation skills

Organizational skills

Time management skills

Customer oriented

Resourceful

Education

Diploma and above

Tools

MS Office applications

ERP tools

Job description

Customer Support Executive / Senior Executive

We are looking for highly independent and hands‑on individuals to join our operations team.

Job Description:

• Permanent fulltime position, 5 days week.
• Reporting to immediate supervisor in Operations.

Job Roles and Responsibilities:

• Serve as a primary point of contact with the customer on all issues relating to the account being assigned.
• Respond to customer queries in a timely and accurate way via email, phone etc.
• Follow up with customers to ensure their issues are resolved.
• Monitor and coordinate Spares and Repair deliveries to customers.
• Support the customer in escalating issues and discrepancies resolutions.
• Organize and support meetings/visits with the customers.
• Follow up on payment issues with the customers.
• Maintain good relationships with both customers and principles.
• Extending opportunities to principles on a routine basis.
• Other duties as assigned by the supervisor.

Secondary duties:

• Provide procurement and administrative support to the Project team.
• Assisting in tendering requirements, quotation requests and issuance of Purchase orders.
• Sourcing of products and services from suppliers.
• Handling of direct or indirect purchases for the company.
• Monitoring deliveries and warranty to the customer and suppliers.
• Coordinate with the shipping, finance, and project teams to facilitate project activities.
• Adherence to standard operating procedures (SOP), processes and guidelines.

Job skills and requirements:

• Qualification: Diploma and above.
• Effective communication skills in English (written and spoken) will be preferred.
• Good interpersonal, negotiation and coordination skills.
• Meticulous and organized.
• Effective time management skills.
• Customer oriented and resourceful.
• Able to work independently, multi-task and work cohesively as a team.
• Knowledge or experience in supply chain activity is a plus point.
• Candidates with Aviation experience are preferred. Defence Aviation will be an added advantage. Salary will commensurate with experience.
• Proficient in MS Office applications. Familiar with the usage of ERP tools.