Customer Support Executive (Manufacturing/North)

TALENT TRADER GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading trading company in Singapore is seeking a candidate for a customer service role. Responsibilities include managing customer orders, providing updates, and liaising with stakeholders to ensure smooth order fulfilment. Candidates should have a diploma in Business Administration and at least 3 years of relevant experience. The company values strong communication and coordination skills.

Qualifications

• Minimum Diploma in Business Administration or its equivalent.
• At least 3 years of experience in customer service or order management.
• Ability to handle multiple priorities under tight timelines.

Responsibilities

• Manage end-to-end customer orders, including inquiries, quotations, documentation, and shipment coordination.
• Provide timely updates to customers on order status and shipment schedules.
• Liaise with customers, forwarders, and internal teams.

Skills

Strong communication skills

Coordination skills

Analytical skills

Customer-centric mindset

Detail-oriented

Proactive

Education

Diploma in Business Administration or equivalent

Job description

Job Responsibilities

• Manage end-to-end customer orders, including inquiries, quotations, documentation, and shipment coordination.
• Provide timely updates to customers on order status and shipment schedules.
• Liaise with customers, forwarders, and internal teams to ensure smooth order fulfilment and resolve issues efficiently.
• Maintain accurate customer records, including pricing and documentation for customs or compliance.
• Support implementation of customer solutions and ensure a high level of service satisfaction.

Job Requirements

• Min Diploma in Business Administration or its equivalent.
• At least 3 years of relevant experience in customer service or order management.
• Strong communication, coordination, and analytical skills with a customer-centric mindset.
• Detail-oriented, proactive, and able to handle multiple priorities under tight timelines.

Interested candidates who wish to apply for the advertised position, please click 'APPLY' to submit your application or send in your resume to [e-mail]

EA License No: 13C6305

Reg. No.: R1874608 (Lee Jia Hou)

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