Customer Support Executive(Food Manufacturing)

Pu Tien Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local service provider in Singapore is seeking a Customer Service Representative to handle inquiries, process orders, and manage complaints. The ideal candidate will have at least one year of administrative experience, be proficient in Chinese, and possess strong communication and interpersonal skills. Weekend and holiday shifts may be required, and the ability to start on short notice is essential.

Qualifications

• At least 1 year of experience in an administrative role.
• Able to work weekends or holidays as needed.
• Capable of commencing work on short notice.

Responsibilities

• Perform general administrative duties related to F&B.
• Manage order processing transactions and handle inquiries.
• Monitor orders and inform customers about delivery changes.
• Maintain documentation and filing systems.
• Data entry and answering phone calls.

Skills

Good communication skills

Proactive and self-motivated

Team player

Proficiency in Excel and Word

Ability to communicate in Chinese

Job description

Job Summary

The Customer Service Representative is essential for ensuring customer satisfaction by efficiently addressing inquiries, processing orders, and managing complaints.

Key Responsibilities

• Perform F&B factory general administrative duties.
• Execute and manage all order processing transactions including but not limited to order entry, managing order changes, follow up on payment, handling order enquiries and complaints.
• Actively monitor orders and inform customers when delivery schedule changes.
• Maintain proper documents and filing.
• Data entry and documentation duties.
• Answering phone call.
• Other ad-hoc duties assigned by supervisor.
• Ability to communicate with customer.

Requirements

• Based on business needs and working schedule. (Weekend or holiday shifts is required)
• Able to commence work on short notice.
• Good team player.
• Must be self-motivated, proactive, independent and possess good communication skills.
• Computer literate, Excel, and Word proficient.
• Able to commit to overtime when required.
• Possess at least 1 years of experience within the administrative function.
• Proficiency in reading and writing Chinese is required.