Customer Support Engineer

NexGen Wafer Systems Pte. Ltd.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A semiconductor equipment provider in Singapore is looking for a Support Engineer to provide technical support for wet clean equipment installations. The ideal candidate will have a diploma in relevant fields and over 3 years of experience, including work in the semiconductor industry. Strong troubleshooting skills and ability to travel are essential. This role offers opportunities for career development in a high-tech environment.

Benefits

Excellent employment conditions

Room for career development

International work environment

Qualifications

• More than 3 years of relevant working experience in equipment maintenance and service.
• At least 1 year of experience in the semiconductor electronics industry.
• Willingness to travel regionally and internationally.

Responsibilities

• Provide technical support for installation and start-up of new equipment.
• Troubleshoot and repair equipment hardware and software.
• Assist in training operators and writing maintenance manuals.

Skills

Semiconductor equipment assembly

Troubleshooting

Mechanical design

Electronic control systems

Communication skills

Education

Diploma or higher in mechanical, electrical, electronics, mechatronics, or automation

Tools

AutoCAD

SolidWorks

Microsoft Office

Job description

About NexGen Wafer Systems

NexGen Wafer Systems provides high‑end processing equipment for fast‑growing niche applications in the semiconductor industry. Our products are in the global supply chain of emerging technologies.

We are committed to providing superior value‑adding solutions to ensure long‑term success for our customers and our business by delivering uncompromising quality and innovation.

Poised for growth with a footprint on three continents, we are executing our mission to become an internationally branded high‑tech equipment provider.

Are you ready for the next step in your career and interested in taking an important role in our organization?

What will you be doing?

Reporting to the company’s Customer Support Manager, you will work as the Support Engineer (Wet Clean Equipment) in Company’s Group HQ in Singapore.

Job Responsibilities:

• Provide technical support for the installation, operation and start‑up of new wet clean equipment.
• Troubleshoot, repair and upgrade equipment hardware and software.
• Participate in the development, design, and improvement of new equipment.
• Provide maintenance and service of new equipment.
• Assist the customer equipment department in training operators and writing equipment maintenance manuals.
• Parts repair and engineering; legacy tool upgrade and retrofit.
• Create installation and service report.

Technical Requirements:

• Basic understanding of semiconductor wafer fab equipment and its major modules/components.
• Experience in semiconductor equipment assembly, maintenance, and troubleshooting. Past working experience in wafer fab is an added advantage.
• Basic knowledge in mechanical design (AutoCAD, SolidWorks, or related software), electronic control system design experience, or knowledge of equipment design programming in industrial PLC/PC.
• Experience in control system application software development is an added advantage.

Qualifications:

• Diploma or higher in mechanical, electrical, electronics, mechatronics, automation, or related majors.
• More than 3 years of relevant working experience in equipment maintenance and service, with at least 1 year of experience in the semiconductor electronics industry equipment maintenance and service.
• Willing to travel regionally and internationally for extended period of time.
• Proficient in mechanical or electrical equipment‑related theory and hands‑on.
• Strong ability to analyze and solve machine related issues, with strong hands‑on ability, sense of responsibility, and good communication and teamwork skills.
• Ability to independently complete equipment maintenance and service work.
• Good communication skills in English.
• Proficient in Microsoft Office Word & Excel.

What is it in for you?

You will join an international and motivated team dedicated to developing the next generation of semiconductor equipment. We are a fast‑growing company with lots of space for you to develop your career within a high‑tech environment. We provide excellent employment and remuneration conditions.