Customer Support Engineer

KLA-TENCOR (SINGAPORE) PTE. LTD.; Serangoon Garden Circus; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology company located in Singapore is looking for a field service engineer to manage troubleshooting and repairs of specialized equipment at customer sites. Responsibilities include coordinating service schedules, conducting technical training for clients, and preparing detailed service reports. Applicants should possess a relevant engineering degree and exhibit strong communication skills. Entry-level candidates are welcome to apply, and the role requires flexibility regarding travel and overtime commitments.

Benefits

Transport allowance

Compensation for overtime work

Qualifications

• Degree in Engineering field related to job responsibilities.
• Good communication skills to understand and address customer needs.
• Demonstrates initiative and the ability to work independently.

Responsibilities

• Conduct field service activities on complex equipment at customer locations.
• Resolve installation and upgrade issues as they arise.
• Prepare reports on support activities and document recurring problems.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Willingness to travel

Education

Bachelor/Master Degree in Mechanical/Electrical/Electronic/Computing Engineering

Job description

Responsibilities

• Field service activities associated with troubleshooting, diagnostic and repairing highly complex equipment at customer wafer fab facility.
• Resolve installation and upgrading problems.
• Coordinate equipment schedule to minimize system downtime.
• Conduct customer orientation and technical training on all aspects of equipment maintenance support for user application.
• Prepare field service reports on customer support activity and provides documentation to other supporting functions on re-occurring problems

Requirements

• Bachelor/Master Degree in Mechanical/ Electrical/ Electronic/ Computing Engineering
• Good interpersonal/communication skills in understanding customer needs
• Shows initiative and can work independently
• Ability to work overtime and travel at short notice (transport allowance benefit, overtime work is compensated)
• Candidates without work experience can be considered for entry position