Customer Support cum Admin (Permanent Part-time)

ACExcellent Consulting Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A Specialty Parts firm in Singapore seeks a Project Coordinator. Responsibilities include liaising with factories and clients, managing communication updates, and ensuring timely deliveries. Candidates must have at least 3 years of relevant experience, strong multi-tasking abilities, and proficiency in MS Office. Fluency in Mandarin is required to communicate with clients effectively. This position is located in central Singapore.

Qualifications

• Minimum 3 years of relevant experience in project management.
• Ability to communicate effectively with Mandarin-speaking clients and vendors.

Responsibilities

• Liaise with overseas factories and clients on project-related matters.
• Add contacts to communication groups and share project updates.
• Ensure timely follow-ups against agreed timelines.
• Monitor sample packaging and design according to instructions.
• Update the cost table based on factory cost changes and client pricing.
• Ensure timely issuance of purchase orders to factories and clients.
• Create and upload shipping documents to designated folders.
• Manage courier bookings and track shipments.

Skills

Multi-tasking

Proficient in MS Office

Mandarin speaking

Job description

• For a Foreign-owned Specialty Parts firm

• Global Customer Base

• Working hours: 1.00pm to 6pm (Mon-Fri)

Job Description

• Liaise with overseas factories/clients: on all project-related matters.

• Communication: Add relevant contacts to the WeChat and WhatsApp groups and ensure project updates are shared promptly.

• Schedule follow-up: Ensure no delays against the agreed timeline with both factory and client. This includes pre-production samples, production samples, inspection dates, and ETD.

• Sample monitoring: Verify that packaging size and design follow instructions. Track corrections based on our comments and ensure revised samples are properly updated.

• Cost/Price updates: Update the cost table based on factory cost changes and client prices. Ensure updates are reflected accurately and reviewed by the supervisor.

• Purchase Orders (POs): Ensure timely issuance of POs to the factory and from clients. Follow up with clients and third parties as necessary. Upload all POs to the corresponding Drive folders.

• Shipping documents: Create and upload all shipping documents to the designated Drive folder.

• Courier management: Arrange/booking pick up and track sample shipments to clients/ vendors.

• Other admin tasks
  

Requirements

• Min 3 years of relevance experience

• Able to multi-task

• Proficient in MS Office

• Able to speak Mandarin. "We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients/vendors."

Working location: Central