Customer Support Associate (Healthcare Call Centre)

ALWAYSHIRED PTE. LTD.; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading healthcare services company in Singapore is seeking a passionate Customer Support Associate to join their contact centre team. You will be the first point of contact for patients, assisting with bookings and enquiries via phone, email, and chat. Candidates should have at least 1 year of customer service experience, strong communication skills, and a positive service mindset. This role offers the opportunity to make a difference in patient care.

Qualifications

• At least 1 year of customer service or call centre experience, preferably in healthcare.
• Strong service mindset with effective listening skills.
• Computer literate and able to multitask in a fast-paced environment.

Responsibilities

• Handle patient enquiries, appointment requests, and feedback through various channels.
• Ensure excellent customer service and provide accurate information.
• Liaise with other departments or partners to resolve issues.
• Escalate complex cases appropriately to ensure resolution.
• Maintain service quality standards and comply with procedures.

Skills

Customer service orientation

Excellent communication

Problem-solving

Team player

Education

GCE 'O'/'A' Level or Diploma and above

Job description

About the Role: Our client are looking for a passionate and customer-oriented individual to join our healthcare contact centre team. As a Customer Support Associate, you will be the first point of contact for patients and customers, helping them with appointment bookings, enquiries, and support via phone, email, and live chat.

Responsibilities

• Handle patient and customer enquiries, appointment requests, and feedback through calls, emails, and live chat channels.
• Provide accurate information and ensure excellent customer service in every interaction.
• Liaise with internal departments or external partners to resolve issues promptly and professionally.
• Escalate complex cases appropriately to ensure timely follow-up and resolution.
• Maintain service quality standards and comply with operational procedures.

Requirements

• GCE ‘O’/‘A’ Level or Diploma and above.
• At least 1 year of customer service or call centre experience (healthcare experience is an advantage).
• Excellent communication and telephone etiquette.
• Strong service mindset with good listening and problem-solving skills.
• Computer literate and able to multitask in a fast-paced environment.
• Team player with a positive attitude.

Interested candidates please apply online or send your latest CV to [e-mail]

AlwaysHired Pte Ltd

Reg No: R1549345

EA: 24C2293

We regret to inform that only shortlisted candidates will be notified. Please note that your response to this advertisement will constitute informed consent to the collection, use, and/or disclosure of personal data by AlwaysHired, its affiliates and, where necessary, to relevant third parties, for purposes such as job application processing, career advisory, research, and other administrative purposes, in compliance with the relevant provisions of the Privacy Policy available at www.alwayshired.com.sg/privacy-policy