Customer Support Assistant

ALLIED SEARCH PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is seeking a dedicated Customer Support Representative to support their team. Responsibilities include handling customer orders, processing quotes, and managing communication with partners in China, requiring fluency in Mandarin. The ideal candidate should have at least 2 years of relevant experience and educational qualifications. This role offers excellent career progression and opportunities for professional development, along with good overall company benefits.

Benefits

Excellent career progression structure

Opportunities for professional development

Good overall company benefits

Qualifications

• At least 2 years of working experience.
• Fluency in Mandarin for effective communication with partners in China.

Responsibilities

• Support the Customer Support Representative team.
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates for customers.
• Distribute invoices to customers and Regional Sales Managers.
• Provide updates on urgent orders to customers.
• Respond to Requests for Quotations (RFQs).
• Upload order confirmations and tax invoices.
• Assist in managing Customer Service responsibilities.
• Order office supplies and stationery.
• Execute additional duties as assigned.

Education

Diploma or GCE O Levels

Job description

Benefits

• Excellent career progression structure
• Opportunities for professional development
• Good overall company benefits

Responsibilities

• Support the Customer Support Representative team
• Handle quote processing and customer order entry.
• Retrieve shipping documents and certificates from the system and promptly email them to customers.
• Retrieve and distribute invoices and Statements of Account from the system via email to customers and other Regional Sales Managers upon request.
• Keep track of urgent orders, providing customers with updates on their status and shipping details.
• Respond to Requests for Quotations (RFQs) received through the customer portal as necessary.
• Upload order confirmations and tax invoices to customers’ portals.
• Assist in managing the Customer Service and mailboxes by rostering duty with other Customer Support Representative
• Support with miscellaneous administrative tasks, including ordering office supplies and stationery.
• Perform additional duties as directed by the Customer Support Manager and Director.

Qualifications

• Possess a Diploma or GCE O Levels minimally
• Possess at least 2 years of experience working experience
• Fluency in Mandarin is essential for communicating effectively with partners in China

To apply, simply click on the ‘apply’ button in the job advertisement or alternatively, you can send in your resume via email
Email Address:[e-mail]

We regret to inform that only shortlisted candidates will be notified

ALLIED SEARCH PTE. LTD.

EA LICENSE: 19C9777