Customer Success Specialist - Entry Level [ACO-001-14]

Eque; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading client services firm in Singapore seeks a skilled individual to build strong client relationships and provide tailored solutions. The role requires strong customer service and analytical skills, alongside excellent communication. Candidates should have at least a minimum diploma to apply. This position offers an opportunity to grow within a supportive environment.

Qualifications

• Minimum Diploma and above.
• Strong customer service skills with a client-focused mindset.
• Ability to analyze data and provide actionable insights.

Responsibilities

• Build strong relationships with clients.
• Provide personalized support and solutions.
• Monitor client accounts and identify improvement opportunities.
• Collaborate with internal teams to resolve issues.
• Conduct regular check-ins with clients.
• Develop understanding of company products.
• Create and deliver training sessions.
• Track and report on client performance metrics.
• Identify upselling or cross-selling opportunities.
• Drive client retention and long-term partnerships.

Skills

Customer service skills

Client-focused mindset

Data analysis skills

Excellent communication

Problem-solving skills

Education

Minimum Diploma

Job description

Working location: Paya Lebar

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Build strong relationships with clients to ensure their satisfaction and loyalty
• Provide personalized support and solutions to address client needs
• Monitor client accounts and proactively identify opportunities for improvement
• Collaborate with internal teams to resolve client issues promptly
• Conduct regular check-ins with clients to gather feedback and ensure success
• Develop a deep understanding of the company's products and services
• Create and deliver training sessions to help clients maximize product value
• Track and report on client performance metrics and outcomes
• Identify opportunities for upselling or cross-selling based on client needs
• Play a key role in driving client retention and long-term partnerships

REQUIREMENTS

• Minimum Diploma and above
• Strong customer service skills with a client-focused mindset
• Ability to analyze data and provide actionable insights to clients
• Excellent communication and problem-solving skills

EA License Number: 22C1278

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