Customer Success Senior Manager

SALESFORCE.COM SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 90,000 - 120,000; Full time

Job summary

A leading technology firm in Singapore seeks a Customer Success Senior Manager to act as a trusted advisor for their enterprise customers. You will help clients achieve strategic objectives using Tableau, manage stakeholder relationships, and ensure optimal platform adoption. The ideal candidate has a strong background in Technical Customer Success and experience with Tableau products. This role offers an office-flexible work environment, requiring in-office presence three days per week.

Qualifications

• Experience in Technical Customer Success, SaaS platform use, or project leadership.
• Experience with Tableau products is essential.
• Ability to communicate complex technical concepts in business-friendly terms.

Responsibilities

• Serve as the single point of customer accountability for all Signature deliverables.
• Cultivate stakeholder relationships with IT and business executive leadership.
• Advise customers on adoption of new features and identify potential challenges.

Skills

Technical Customer Success

SaaS platform use

Exceptional communication

Presentation skills

Analyzing technical concepts

Tools

Tableau products

Microsoft Power BI

Salesforce products

Job description

About the Role

As a Customer Success Senior Manager, you will serve as a trusted advisor to organizations who have invested in a Signature Success Plan for Tableau. Your role is to help customers achieve their strategic objectives and strengthen their technical foundation, ensuring they realize the full value of their Tableau investment. You’ll build lasting relationships with stakeholders at all levels, from technical teams to executive sponsors, and serve as a point of accountability they can rely on.

This position requires a balance of technical expertise and business acumen. You will work with customers to anticipate needs, remove barriers to adoption, and provide clear guidance on how Tableau can drive mission-critical impact. From optimizing platform performance to advising on best practices and new features, you’ll ensure customers have the tools, knowledge, and support needed to succeed.

You’ll also play a critical role during key moments, whether preparing for peak events, troubleshooting technical hurdles, or managing escalations. Acting as an advocate for your customers, you will coordinate across Tableau, Salesforce, and partner teams to drive timely resolution and create a unified customer experience.

In this role, you will primarily support enterprise customers across ASEAN, which requires familiarity with mission-critical environments, security and compliance standards, and the unique demands of the public sector.

Your Impact

• Serve as the single point of customer accountability responsible for orchestration of all Signature deliverables, experience, renewal, and expansion opportunities.
• Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature.
• Help your customers achieve their mission and business outcomes with Tableau by:
  • Coordinating the completion of the Signature Success catalog of services as required for your customer.
  • Providing timely, proactive Tableau feature guidance based on the areas of interest for your customer.
  • Acting as an advisor to your customers for the adoption of new features of Tableau’s release schedules and identifying potential challenges and risks to your customer’s implementation.
• Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so that customers continue to renew Signature Success.
• Act as an advocate for customers during the triage and resolution of high severity cases to assist with the timely resolution of these issues.
• May be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage depending on the customer’s need.

Minimum Requirements

• Experience in one or more of the following: Technical Customer Success, SaaS platform use or project leadership, Technology Consulting, Technology Solutions Development, Technical and/or Solutions Architecture.
• Experience with Tableau products, and/or a competing platform (i.e. Microsoft Power BI, Looker, Qlik, MicroStrategy, Domo) - essential
• Exceptional communication and presentation skills with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level.
• Skills for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features.
• Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners.
• Knowledge of software development process and design methodologies.
• Experience leading efforts of cross-functional teams to facilitate resolution or disposition of customer needs or projects.

Preferred Requirements

• Tableau product certifications are a plus (Tableau Desktop, Tableau Server).
• Knowledge of Salesforce products and features, capabilities, best use, and how to deploy.
• Experience working with Enterprise-level customers.

Please note: This is an office-flexible role, and the expectation is to be in-office a minimum of three (3) days per week.