Customer Success Representative

Focal Search Pte Ltd; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading healthcare provider in Singapore is seeking an individual to manage patient bookings and respond to inquiries. The role involves interacting with patients via phone, email, and social media. Candidates should have strong communication skills and the ability to handle multiple queries in a fast-paced setting. Medical and dental benefits and 14 days of annual leave are included in the offer.

Benefits

Medical and Dental benefits

Employee discount

14 days of Annual Leave

Qualifications

• Excellent communication skills to handle customer inquiries.
• Ability to manage a large volume of queries in a fast-paced environment.
• Experience with clinical management systems is a plus.

Responsibilities

• Book patients into the clinic effectively and efficiently.
• Respond to consumer inquiries via various communication channels.
• Generate basic reports on patient bookings.

Job description

Schedule

• 5.5 days a week
• Mon-Fri 9am-6pm
• Half day on Saturday orSunday (WFH)

Benefits

• Medical and Dental benefits
• Employee discount
• 14 days of Annual Leave

Supplemental Pay

• Commission pay
• Performance bonus

Responsibilities

• MAIN ROLE: BOOK PATIENTS INTO THE CLINIC.
• Respond and follow-up to consumer inquiries via phone calls, emails, WhatsApp, SMS, and social media.
• Manage a large amount of queries in a fast-paced workplace.
• Book patients in the clinic.
• Utilization of the Clinical Management System
• Providing customers with information about dental procedures.
• Establish trusting relationships through open and interactive conversation.
• Identify and assess patient requirements to ensure satisfaction.
• Greet customers and understand their problem or purpose for contacting.
• Collaborate with the customer service manager to guarantee effective service delivery.
• Generate basic reports on patient bookings and follow-up.