Customer Success Project Coordinator

Adventus; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Project Management Associate to assist with onboarding and coordinating customers. The candidate should have a diploma in Project Management and at least 1 year of relevant experience. Proficiency in Microsoft 365 and a passion for excellent customer service are essential. Join a dynamic team embracing innovation and customer success.

Qualifications

• At least 1 year of relevant experience managing projects.
• Experience in SI or MSPs in an IT-related field is a plus.
• Certified Associate in Project Management (CAPM) preferred.

Responsibilities

• Assist Service Delivery Managers and IT Managers in onboarding customers.
• Coordinate and plan project delivery from deployment to completion.
• Monitor customer project health indicators and flag potential issues.

Skills

Project Management

Customer Relationship Management

Time Management

Multitasking

Technical Translation

Education

Diploma in Project Management or related field

Tools

Microsoft 365

ServiceNow Customer Service Management (CSM)

Job description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a global footprint. We help organizations transform by leveraging intelligent applications, innovative solutions, and services to stay competitive.

Responsibilities

• Assist Service Delivery Managers and IT Managers in onboarding and coordinating new and existing customers.
• Coordinate and plan project delivery from deployment to completion, ensuring timely milestone delivery.
• Develop, manage, maintain, and update customer platforms and databases.
• Monitor customer project health indicators and flag potential issues in a timely manner.
• Schedule and coordinate internal and external project meetings, prepare agendas, and document meeting notes for follow‑up action items.
• Track deliverables, deadlines, and resource allocation to ensure successful project outcomes.
• Assist in process improvements to streamline customer success workflows and enhance scalability.
• Provide support for customer inquiries regarding project timelines and deliverables.
• Communicate clearly with both external and internal stakeholders to ensure expectations are managed and met.
• Collect and communicate customer feedback and insights to management and business units for continual improvement.
• Demonstrate passion for delivering excellent customer experiences and ensuring customer satisfaction.

Requirements

• Diploma in Project Management or a related field.
• At least 1 year of relevant experience managing projects; experience in SI or MSPs in an IT related field is a plus.
• Certified Associate in Project Management (CAPM) is a plus.
• Experience in ServiceNow Customer Service Management (CSM) is a plus.
• Proficiency in Microsoft 365 and Office Product Suite (Teams, Project Planner, Word, Excel, PowerPoint, Outlook).
• Proven experience managing multiple projects and client relationships simultaneously.
• Strong time‑management and multitasking skills.
• Excellent written and spoken command of the English language.
• Ability to translate technical or project details into customer‑friendly language.