Customer Success Partner (Web3 Payments / FinTech)

DCS CARD CENTRE PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading Web3 payments company is looking for a proactive Customer Success Partner in Singapore. You will drive partner satisfaction and ensure smooth operations for the DeCard business. The ideal candidate has a Bachelor's degree and 1-5 years' experience in operations or payment processing. Strong analytical and communication skills are essential for this role. Join us to shape the future of digital finance and bring innovation to traditional payment systems.

Benefits

Collaborative work environment

Opportunities for growth

Global exposure in a high-growth startup

Qualifications

• 1 - 5 years of experience in operations, payment processing, or fintech.
• Strong understanding of Web 3 payment ecosystems.
• Experience with TPV/PSR metrics preferred.

Responsibilities

• Own partner satisfaction and success for DeCard business.
• Monitor partner KPIs and drive adoption through initiatives.
• Identify operational gaps and propose enhancements.

Skills

Analytical skills

Problem-solving

Communication skills

Collaboration

Adaptability

Education

Bachelor's degree in business, finance, operations management, or related field

Tools

Microsoft Excel

Google Sheets

Job description

About Us

We are a high-growth Web3 payments company bridging traditional finance with the future of digital assets. Our payment rails, card-issuing infrastructure, and CaaS solutions empower Web2 and Web3 partners — from exchanges and wallets to fintech innovators — to move faster and smarter.

Backed by licensed financial institutions, our global team of builders from top exchanges, tech firms, and fintechs is shaping the future of compliant, scalable financial infrastructure.

About the Role

We are seeking a proactive and detail-oriented Customer Success Partner to support our DeCard business.

In this role, you will own the partner journey end-to-end, from onboarding and integration to ongoing success, by ensuring smooth, compliant, and efficient operations while driving partner adoption, transactional growth, and cardholder satisfaction.

What You Will Do

Key Account Success & Growth

• Own partner satisfaction and success, proactively driving adoption and growth through cross-selling and upselling opportunities.
• Monitor partner KPIs such as registered cardholders, KYC status, cards issued, Total Payment Volume (TPV), and Payment Success Rate (PSR).
• Identify bottlenecks and launch marketing or promotional programs to boost card adoption and transaction volumes.
• Maintain CRM dashboards to ensure aligned and accurate information across departments.
• Collaborate with risk management to review alerts, flags, or suspicious activities and implement operational controls.
• Conduct quarterly or bi-annual business reviews with key partners and prepare performance reports.
• Manage new solutions and fee structures to optimize partner profitability.

Operation Optimization

• Identify gaps and propose enhancements to operational workflows to improve efficiency and partner satisfaction.
• Initiate system automation processes, test operational tools, and implement operational improvements.

What You Bring

Core Requirements

• Bachelor’s degree in business, finance, operations management, or related field.
• Minimum 1 - 5 years of experience in operations, payment processing, merchant services, or fintech (experience with TPV/PSR metrics preferred).
• Strong understanding of Web 3 payment ecosystems and general risk/compliance frameworks (KYC/AML).
• Excellent analytical, problem-solving, and organizational skills with high attention to detail.
• Adaptable and proactive problem-solver.
• Proficient in Microsoft Excel/Google Sheets and operational reporting tools; able to create decks, charts, statistical models, and projection models to support business reviews and decision-making.
• Strong communication skills and ability to collaborate effectively across internal teams and external partners.

Why Join Us & Our Culture

• Impact: Drive meaningful BD strategy and influence the growth of the next-generation Web3 payments
• Innovation: Work on cutting-edge crypto-fiat card infrastructure used by leading Web3 companies
• Global Exposure: Collaborate across teams in APAC, Middle East, and Europe
• Growth: Learn fast, access strategic decision-making, and scale your career in a high-growth startup
• Culture: A flat, collaborative, high-ownership environment where your ideas directly influence product direction.

We value people who are:

• Builders who thrive in 0→1 and 1→100 environments
• Owners who take initiative and move fast
• Learners who grow through feedback and curiosity
• Collaborators who elevate the team
• Visionaries who care about shaping the future of stablecoin

DeCard — Product Highlight

Spend Stablecoins, Seamlessly, Anywhere
DeCard is a next-generation crypto-fiat card powered by DCS Card Centre, a MAS-licensed financial institution with 50+ years of payment expertise. Top up stablecoins and spend instantly at millions of merchants worldwide — bridging Web3 with real-world payments.

Learn more on LinkedIn (Decard) and on the website: DCS Card Centre and DeCard

How to Apply

Excited about shaping the future of Web3 payments? Join us and redefine digital finance.