Customer Success & Order Specialist (SAP SD)

The Supreme HR Advisory Pte. Ltd.; Singapore; On-site; SGD 38,000 - 42,000; Full time

Job summary

The Supreme HR Advisory Pte. Ltd. is hiring a Customer Service Executive to provide quality support via email and phone, handle inquiries, and resolve issues promptly. You will process customer orders, manage deliveries, and maintain strong customer relationships in a fast-paced environment.

We value collaboration with internal teams, regular customer meetings, and ongoing service improvements. The role requires a diploma and 2–3 years in related areas; SAP SD experience is essential.

Qualifications

• Minimum Diploma in any field.
• 2–3 years of relevant experience in order processing and customer relationship management.
• Proficient in Excel with V-lookup, Pivot tables and simple formulas.
• Experience using SAP/S4 Hana SD module is a must.
• Knowledge of PowerBI is an advantage but not required.

Responsibilities

• Provide quality customer service support via email and phone through ticketing system.
• Handle customer inquiries efficiently and lift issues promptly when required.
• Resolve customer problems and claims effectively and promptly.
• Promote and recommend new products to existing customers.
• Input customer purchase orders into system and manage sales orders for customers.
• Allocate stock and arrange delivery for customer orders.
• Conduct regular meetings with customers to maintain close communication.
• Monitor and track customer feedback to identify areas for improvement.
• Build and maintain positive relationships with customers.
• Create monthly reports on customer service activities.
• Assist in the development and implementation of customer service policies and procedures.
• Participate in customer service improvement initiatives.
• Collaborate with internal teams to ensure timely resolution of customer issues.

Skills

Customer service

Order processing

Customer relationship management

Collaboration

Education

Diploma (any field)

Tools

SAP/S4 Hana SD

Microsoft Excel

PowerBI

Job description

The Supreme HR Advisory Pte. Ltd. is hiring a Customer Service Executive to provide quality support via email and phone, handle inquiries, and resolve issues promptly. You will process customer orders, manage deliveries, and maintain strong customer relationships in a fast-paced environment.

We value collaboration with internal teams, regular customer meetings, and ongoing service improvements. The role requires a diploma and 2–3 years in related areas; SAP SD experience is essential.