Customer Success Manager (IT Infra Support) (DSC/JH)

ST Engineering; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading engineering company in Singapore seeks a Customer Success Manager for IT Infra Support. This role focuses on ensuring the smooth delivery and support of projects, involving collaboration with various stakeholders. Candidates should have strong experience in IT infrastructure and Cyber Security, along with team management skills. Certification in ITIL is preferred. Competitive salary and opportunities for professional growth are offered.

Qualifications

• Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• Certification in ITIL is preferred.
• At least 2 years of experience in team management.
• Have at least 3 years of experience in Cyber Security.

Responsibilities

• Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
• Supervise ongoing projects and Maintenance Systems, coordinating team members.
• Evaluate potential technical issues and collaborate with engineers.
• Manage project-related documentation.
• Liaise with backend support groups.
• Coordinate with external service partners and contractors.
• Engage key stakeholders in decision-making.
• Generate and analyse monthly reports.
• Oversee system transitions from project delivery to maintenance phase.
• Manage project budgets, including planning and designing.
• Uphold quality assurance standards.
• Proactively monitor project progress.

Skills

IT infrastructure vulnerability assessment

System updates and upgrades

OS hardening

Cyber Security

Team management

Negotiation skills

Education

Certification in ITIL

Job description

Customer Success Manager (IT Infra Support) (DSC/JH)

We are seeking a Customer Success Manager, IT Infra Support to play a pivotal role in ensuring the successful delivery and ongoing support of Maintenance Systems and projects. This role involves close collaboration with internal teams, service partners, contractors, and government agencies to ensure customer satisfaction, system reliability, and operational excellence.

Responsibilities

• Participate in project and Maintenance Systems meetings, proposing improvements where necessary.
• Supervise ongoing projects and Maintenance Systems, coordinating team members to maintain workflow and timelines.
• Evaluate potential technical issues and collaborate with engineers to develop effective solutions.
• Manage project-related documentation, ensuring all materials (e.g., system extensions, tech-refresh, obsolescence replacements) are current and properly stored.
• Liaise with backend support groups to ensure Maintenance Systems\' fulfilment and compliance.
• Coordinate with external service partners and contractors to facilitate project and maintenance execution.
• Effectively engage key stakeholders in decision-making and execution processes.
• Strong negotiation skills with both internal and external stakeholders.
• Generate and analyse monthly reports, presenting insights and updates to end customers.
• Oversee system transitions from project delivery to maintenance phase, ensuring smooth handovers and operational readiness.
• Familiarity with Service Operation metrics and system availability requirements.
• Manage project budgets, including planning, designing, and defining scope and deliverables.
• Uphold quality assurance standards and ensure best-in-class deliverables.
• Proactively monitor project progress and apply corrective actions to resolve issues.
• Build and maintain high-performing teams aligned with service management goals.

Requirements

• Strong experiences in major IT infrastructure vulnerability assessment, system updates, upgrades, OS hardening and migrations.
• Certification in ITIL is preferred
• At least 2 years of experience in team management
• Have at least 3 years of experience in Cyber Security