Customer Success Manager (Edtech Products)

TAIDII PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A technology company in Singapore is seeking a Client Success Specialist to manage client onboarding and maintain relationships. Responsibilities include client training, addressing inquiries, gathering feedback, and supporting account management to ensure satisfaction. The ideal candidate demonstrates a proactive approach to customer success and product improvement.

Responsibilities

• Onboard new clients and train them on products.
• Maintain relationships with existing clients for satisfaction.
• Conduct refresher training and support clients.
• Respond to client inquiries promptly.
• Gather product feedback and collaborate with the Product Team.
• Identify upsell opportunities and prepare quotations.
• Lead customer management analysis with stakeholders.

Job description

Responsibilities

• New clients onboarding, including training and other initial deployment related works
• Customer success, maintaining a good relationship with existing clients, and ensure long-term customer satisfaction and loyalty
• Account servicing, conduct refreshment training, support and troubleshooting
• Attending to client’s inquiries timely and promptly
• Gathering requirements and feedback on products, and working closely with the Product Team to continuously improve the products
• Seeking for opportunity for renewal and upsell, prepare quotations, and ensure timely payment from clients
• Lead customer management analysis with internal stakeholders to ensure Service Level Agreements (SLA) are achieved