customer success manager

CAPTAIN'S EYE ASIA PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A fast-growing AI tech company in Singapore is seeking a results-driven Customer Success Manager. You will grow customer accounts, act as a trusted advisor, and seek upsell opportunities. The ideal candidate has over 1 year of experience in customer success or experience, strong communication skills, and a data-driven mindset. Join us in revolutionizing maritime safety with AI.

Qualifications

• 1+ years of Customer Success or customer experience.
• Proven record of growing and expanding customer accounts.
• Exceptional communication and relationship-building skills.

Responsibilities

• Own and grow a portfolio of customer accounts.
• Be the trusted advisor for key stakeholders.
• Execute upsell and cross-sell opportunities.
• Partner with Sales and Product for tailored solutions.

Skills

Customer account growth

Communication skills

Relationship-building

B2B SaaS experience

Data-driven strategy

Adaptability in dynamic environments

Tools

CRM software

Job description

Join Captain e20 9s Eye e2 80 3 Shaping the Future of Maritime Safety with AI

Captain e2 80 9s Eye is a fast-growing AI tech company on a mission to revolutionize safety and operational efficiency in the maritime industry. Our advanced CCTV and real-time analytics platform empowers global shipping companies with smart surveillance, actionable insights, and proactive risk management 99 making the seas safer and operations smarter.

Role Overview: Customer Success Manager

We e2 80 99re looking for a results-driven, relationship-focused Customer Success Manager to join our expanding team. This is an exciting opportunity for someone with 1+ years of Customer Success or customer experience who is passionate about driving customer adoption, delivering impact, and unlocking growth opportunities.

What You e2 80 99ll Do

• Own and grow a portfolio of customer accounts, ensuring long-term satisfaction and retention
• Be the trusted advisor and primary contact for key stakeholders post-onboarding
• Spot and execute on upsell and cross-sell opportunities aligned with customer goals
• Partner with Sales and Product to craft tailored solutions that drive success
• Track account health using data insights, addressing risks before they escalate
• Lead QBRs, product trainings, and success planning workshops to maximize customer value
• Keep everything organized with accurate CRM and success documentation

What We2 80 99re Looking For

• Proven record of growing and expanding customer accounts
• Exceptional communication and relationship-building skills
• Experience with B2B SaaS or tech products (maritime or AI background is a big plus)
• Data-driven mindset with the ability to translate insights into strategy
• Thrives in a fast-paced, dynamic environment where innovation is constant