Customer Success Manager

Pole Star Global; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading maritime intelligence firm in Singapore seeks an Associate Customer Success Manager to ensure client success through exceptional service and support. The role involves client onboarding, relationship management, and usage analysis. Ideal candidates have 1-3 years in customer success or account management, strong communication skills, and familiarity with CRM tools. Competitive salary and benefits are offered.

Benefits

Competitive Salary

Medical & Dental Insurance

Life Insurance

Pension (CPF)

Gym Membership

22 days annual leave

5 wellness days

Employee Assistance Programme

Refer-a-friend recruitment bonus

Unlimited learning and development opportunities

Qualifications

• 1-3 years of experience in customer success, account management, or related role.
• Ability to manage and present information to customers on product roadmap.
• Experience managing renewals and upselling products.

Responsibilities

• Assist in the onboarding process for new clients.
• Build and maintain strong, long-lasting relationships with clients.
• Monitor and analyze client product usage, identifying opportunities.

Skills

Customer success experience

Strong communication skills

Account management

Problem-solving mindset

Proficiency in CRM software

Education

Bachelor's degree in business, marketing, or a related field

Tools

Salesforce

Hubspot

Job description

About Pole Star:

As the leader in maritime intelligence, Pole Star empowers better decision-making and protects clients’ business interests, assets, seafarers, vessels, cargo, infrastructure, investments, profitability, and reputation - through provision of high-performance, cyber-secure solutions underpinned by immense service and constant technological innovation. We have offices in London, USA, Singapore, Hong Kong and Panama, alongside presence in Australia. Teams are made up of over 19 nationalities, speaking 25 different languages.

The Opportunity:

As an Associate Customer Success Manager at Pole Star Global, you will play a pivotal role in ensuring our clients' success by delivering exceptional service and support. You will have the unique opportunity to work closely with a diverse range of maritime clients, helping them harness the full potential of our solutions to enhance their operations and compliance.

Responsibilities:

• Client Onboarding: Assist in the onboarding process for new clients, ensuring a seamless transition onto Pole Star Global's solutions.
• Account Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor.
• Align client's objectives and priorities with product roadmap
• Usage Analysis: Monitor and analyze client product usage, proactively identifying opportunities for improvement or additional services.
• Feedback Collection: Gather client feedback and insights to inform product development and enhancements.
• Renewal Management: Collaborate with the sales team to ensure timely renewals and upsell opportunities are identified and pursued.
• Documentation: Maintain accurate and up-to-date records of client interactions and progress in our CRM system.

Required Skills:

• 1-3 years of experience in a customer success, account management, or related role.
• Ability to manage and present information to customers on product roadmap and incident resolution
• Strong communication and interpersonal skills.
• Experience managing renewals, upselling products and assisting a revenue generating team.
• Problem-solving mindset and a proactive approach to client satisfaction..
• Proficiency in CRM software (Salesforce & Hubspot preferably)
• Familiarity with maritime industry practices and regulations is a plus
• Some Travel may be required (Company funded)

Additional Skills:

• Bachelor's degree in business, marketing, or a related field. (preferred)
• Previous Maritime technology experience would be a plus.

Employee Benefits:

• Competitive Salary (see job posting)
• Medical & Dental Insurance
• Life Insurance, funded to 3x salary
• Pension (CPF)
• Gym Membership
• 22 days annual leave
• 5 wellness days
• Employee Assistance Programme
• Refer-a-friend recruitment bonus
• Unlimited learning and development opportunities