Customer Success Manager

VISIONTECH PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology firm in Singapore is seeking an experienced project manager to lead project execution and cross-functional collaboration. The ideal candidate will develop project plans, track progress, and facilitate stakeholder communications to ensure alignment with client goals. This role is crucial for ensuring timely delivery and managing client relationships effectively. Strong experience in project management is required, along with skills in building trust-based relationships and continuous improvement.

Qualifications

• Proven experience in project management with strong skills in planning and execution.
• Ability to track project progress and manage timelines effectively.
• Experience working with cross-functional teams and external vendors.

Responsibilities

• Develop and maintain detailed project plans for successful execution.
• Facilitate cross-functional communication to ensure project alignment.
• Act as the main point of contact for clients during project delivery.

Job description

Project Management & Execution

• Develop and maintain detailed project plans, including scope, timelines, deliverables, and resource allocation.
• Track project progress, proactively identify and mitigate risks, and ensure on‑time, on‑budget delivery.
• Oversee and coordinate cross‑functional teams, external vendors, and partners throughout the project lifecycle.
• Ensure scope control and prevent scope creep.
• Align product readiness and functionality with project scope.
• Validate customer expectations on workflows and functionalities against product capabilities.

Cross‑Functional Collaboration

• Act as the primary liaison between business, technical, and design teams to ensure seamless communication and execution.
• Facilitate stakeholder meetings, gather and document requirements, and drive consensus on priorities.
• Provide clear and timely updates to leadership on project status, challenges, and proposed solutions.

Stakeholder Management

• Serve as the main point of contact for clients during project delivery, ensuring alignment with their goals and business objectives.
• Support client onboarding, user training, and change management to maximize adoption of solutions.
• Build trust‑based relationships with key stakeholders to ensure satisfaction and identify opportunities for additional value.
• Gather feedback post‑implementation to drive continuous improvement in both product and delivery processes.