Customer Success Manager

GROUNDUP.AI PTE. LTD.; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading AI solutions company in Singapore seeks a Customer Success Manager to enhance client relationships and drive revenue growth. You will be pivotal in onboarding customers and ensuring satisfaction through strategic engagement. The ideal candidate has 3+ years in Customer Success and strong communication skills. This hybrid role offers travel opportunities and requires a proactive mindset to embed AI solutions effectively in daily operations.

Benefits

Travel opportunities

Dynamic work environment

Career development programs

Qualifications

• At least 3 years of experience in Customer Success or Account Management.
• Proven experience engaging and influencing senior stakeholders.
• Strong organizational and time management skills.

Responsibilities

• Act as the primary point of contact for assigned customers, building strong relationships.
• Drive customer satisfaction, retention, and revenue growth through renewals and upselling.
• Lead onboarding and implementation of Groundup.ai’s CGM platform.

Skills

Excellent communication and relationship-building skills

Strong analytical and data storytelling skills

Proactive, problem-solving mindset

Ability to learn quickly and work independently

Education

Bachelor’s degree in Business, Engineering, Automation or related fields

Tools

HubSpot CRM

Job description

Customer Success Manager 🤝

Location: Singapore-based (Hybrid) with travel opportunities ✈️🇸🇬

At Groundup.ai, we aim to empower every workplace to become AI-driven 🤖—making cognitive maintenance 🧠⚙️ and operational excellence accessible to all. Our mission is to ensure that our clients don’t just use our AI tools, but embed them seamlessly into daily workflows 📊, reducing downtime ⏱️, improving performance 📈, and creating real-world impact 🌍.

As we continue to partner with fast-growing companies across manufacturing, aerospace, logistics, and maritime 🏭✈️🚢, we are looking for a driven and customer-obsessed Customer Success Manager 🚀 to join our mission. This is not your typical CSM role—at Groundup.ai, you represent the cornerstone of renewals and expansion 💎, driving lifetime value, retention, and growth across our global customer base 🌐. You’ll play a crucial role in ensuring customer satisfaction 😊 and expansion by driving maintenance operational excellence and strengthening reliability programs.

You’re skilled at deepening relationships 🤝 with senior stakeholders across industry and public sector, working with organizations such as Coca-Cola, Unilever, PUB, and SAF 🏢. We ensure our Enterprise clients achieve unparalleled success 🏆 through our solutions. As trailblazers in industrial technology 🔬, you will help deliver and communicate ROI 📊, foster long‑term partnerships 💼, and drive world‑class net revenue retention 📈.

You’ll work closely with a global team of engineers, product experts, and decision‑makers 🌏 to drive adoption, manage long‑term relationships, and unlock growth opportunities 🔓. If you thrive on creating impact 🌱, solving complex problems 🧩, and building strong client partnerships, Groundup.ai is the place for you.

We’ve won multiple prestigious awards 🏅, but what excites us most is building a smarter industrial world—with you on board 🚀.

Key Responsibilities 🧭

Account Management & Growth 📈

• Act as the primary point of contact for assigned customers, building strong and trusted relationships 🤝

• Drive customer satisfaction, retention, and revenue growth through renewals, upselling, and expansion opportunities 💰

• Serve as a strategic advisor, aligning Groundup.ai solutions with client business goals 🎯

• Present business reviews, performance reports, and value metrics to senior stakeholders 📊

• Identify upsell and cross‑sell opportunities within existing accounts 🔍

• Strategically manage key accounts to maximize revenue growth and retention 💎

• Develop long‑lasting client relationships with a strong focus on growth potential 🌱

Customer Enablement & ROI Delivery 💡

• Engage with customers to understand asset monitoring and maintenance needs 🛠️

• Support CGM (Cognitive Maintenance) projects and CMMS initiatives 📋

• Ensure optimal customer satisfaction and ROI through strong resource coordination 📈

• Drive account growth through successful delivery and relationship‑building 🤝

• Analyze results and provide actionable recommendations to move customers from reactive to proactive maintenance 🔄

• Lead Quarterly Business Reviews (QBRs) to demonstrate value and uncover growth opportunities 📅

Embedding Our Solutions 🧠⚙️

• Lead onboarding and implementation of Groundup.ai’s CGM platform 🚀

• Support new project kick‑offs, training stakeholders on‑site and remotely 🏭

• Conduct detailed product demos showcasing technical advantages and ROI 🎤

• Collaborate with customer and technical teams to align solutions 🔧

• Support customers in embedding AI solutions into daily operations 📊

• Monitor system performance and proactively recommend improvements 📈

• Gather customer feedback for continuous product improvement 🔁

Requirements ✅

• At least 3 years of experience in Customer Success or Account Management 🧑💼

• Excellent communication and relationship‑building skills 🗣️

• Proven experience engaging and influencing senior stakeholders 🏢

• Strong analytical and data storytelling skills 📊

• Ability to learn quickly and work independently ⚡

• Proactive, problem‑solving mindset 🧠

• Strong organizational and time management skills ⏱️

• Bachelor’s degree in Business, Engineering, Automation, or related fields 🎓

Bonus Requirements ⭐

• Experience with CBM, CMMS, or PLC systems ⚙️

• Managing technical projects and cross‑functional teams 🧩

• Proven success in driving customer growth in SaaS or technical environments 📈

• Expertise in real‑time monitoring and automation 🤖

• Familiarity with MTBF, MTTR, and MTTA metrics 📉

• Experience with on‑site installations and industrial environments 🏭

• Proficiency in HubSpot CRM and technical documentation 📂

• Willingness to travel up to 25% ✈️

• Valid driver’s license 🚗