Customer Success Manager

Cerebras; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading AI data security firm in Singapore is seeking a Customer Success Manager committed to ensuring customer satisfaction and driving product adoption. The ideal candidate will have a relevant degree and demonstrate success in managing teams and mentoring others. Responsibilities include developing strategies to improve customer experiences and working closely with sales teams to identify opportunities. This role requires strong analytical and leadership skills, with the ability to influence key stakeholders.

Qualifications

• Proven track record in customer advocacy and team development.
• Deep understanding of recurring revenue business models.
• Excellent communication and presentation skills.

Responsibilities

• Develop delivery plans for improved customer experience.
• Assist teams with key critical issues.
• Drive metrics for customer health and renewal likelihood.

Skills

Customer advocacy

Team development

Analytical skills

Negotiation

Leadership

Education

Relevant Bachelor’s degree or equivalent experience

Tools

SFDC

Gainsight

Job description

Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data. Formed from the combination of Cohesity with Veritas’ enterprise data protection business, the company’s solutions secure and protect data on-premises, in the cloud, and at the edge. Backed by NVIDIA, IBM, HPE, Cisco, AWS, Google Cloud, and others, Cohesity is headquartered in Santa Clara, CA, with offices around the globe.

We’ve been named a Leader by multiple analyst firms and have been globally recognized for Innovation, Product Strength, and Simplicity in Design, and our culture.

Want to join the leader in AI-powered data security?

Let's disrupt the modern world of data management together. This role is focused on ensuring our customers’ success, driving growth/adoption of our technology, boosting renewals, and gleaning strategic insights that improve our product value. This is an exciting opportunity to unequivocally influence Cohesity’s customers and to deliver an outstanding customer experience! We are looking for someone who is truly passionate about customer advocacy and team development and has a proven track record to talk about!

This is a daring role that requires outstanding customer relationships, team building, deep management and demonstrated mentor skills, a motivational style, and analytical skills. Additionally, you will have a focus on quality management; nurture innovation and high accountability and demonstrate the ability to drive continuous operational improvement as a way of working and managing. Are you a person, by nature, that is a conservative risk-taker, with a high level of ambition, and thrive in a changing environment?

How you'll spend your time here

• Develop delivery plans that improve the customer experience and achieve higher product adoption and customer happiness
• Assist the account and support teams with key critical issues and, where required, the production of standard methodology blueprints for the portfolio of customers
• Ensure delivery on Key Operational metrics, including Customer Health - Green/Yellow/Red, Adoption (Consumption & Usage), Reference-ability, Renewal Likelihood, Upsell / Cross-Sell Potential, and % Retention / Renewal
• Drive premier programmatic Customer Success practice ensuring rapid onboarding, collaboration within internal teams and across the customer lifecycle
• Work closely with Sales reps and Renewals managers to identify new opportunities and upsell potential
• Increase the lifetime value of the Customer through greater advocacy and reference-ability
• Serve as a customer advocate in the evolution of our products and platform functionality integral to the customer's success
• Engage broadly across the Customer organization from management through to C-Level/Influencer as needed
• Ensure customer feedback is clearly collected and conveyed internally to enable ongoing improvement of products and services
• Assess the interactions with our top customers (product performance, depth, and breadth of usage, Support experience)

We'd love to talk to you if you have many of the following

• Relevant Bachelor’s degree or equivalent experience in computer science or related fields is acceptable.
• Demonstrated trajectory of success with people-management, mentoring, and amplifying team’s proficiencies
• Ability to lead influence through persuasion, negotiation, and consensus building
• Deep business operations expertise, with solid experience with SFDC, Gainsight, and comfortable with creating reports and dashboards
• Combined background of post-sales, sales, consulting services experience
• Deep understanding of value drivers in recurring revenue business models
• A hardworking and creative leader with the ability to encourage others
• Excellent communication and presentation skills
• Strong leadership skills with validated ability to influence inside and outside of the organization at the highest levels to garner support

Data Privacy Notice for Job Candidates

For information on personal data processing, please see our Privacy Policy.

Equal Employment Opportunity Employer (EEOE)

Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or [e-mail] for assistance.

In-Office Expectations

Cohesity employees who are within a reasonable commute (e.g. within a forty-five (45) minute average travel time) work out of our core offices 2-3 days a week of their choosing.