Customer Success Manager

HORIZONLINE PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading online retail company based in Singapore is seeking a dedicated sales professional to enhance customer experiences and drive sales. The role involves building client relationships, supporting customers, and achieving sales targets. Candidates should be independent, self-motivated, and fluent in English, with a positive attitude. E-commerce experience is an advantage. The position offers supplemental pay options such as commission and performance bonuses.

Benefits

Commission pay

Performance bonus

Qualifications

• Independent and self-motivated individual.
• Fluency in English and preferably Chinese.
• Experience in E-commerce and online retail is a plus.

Responsibilities

• Welcome and attend to customers, providing excellent service.
• Maintain and develop client relationships.
• Maximize sales opportunities to achieve targets.

Skills

Sales experience

Fluent in English

Positive attitude

Technical expertise

Job description

Job Description

• Welcome and attend to customers, providing an excellent one-stop experience at all times.
• Maintain and develop client relationships
• Be proactively engaged in maximizing sales opportunities in order to achieve individual sales targets and KPIs.
• Maintain the showroom and product layoff.
• Handle customer support and liaise with General Managers.
• Act as a strong client advocate, while maintaining business priorities
• Monitor the progress of client inquiries up to confirmation of final resolution
• Provide ongoing technical expertise & assistance
• Work both independently and with a team
• Training will be provided.

Job Requirements

• Independent and self-motivated individual.
• Having a positive attitude to adapt to the dynamic environment.
• Experience in E-commerce and online retail would be an advantage.
• Prior sales experience would be an advantage.
• Must be fluent in English, and preferably in Chinese.

Supplemental Pay:

• Commission pay
• Performance bonus