Customer Success Leader: AI-Driven Ops & Growth

Groundup.ai; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A leading AI solutions provider in Singapore is seeking a Customer Success Manager. This role focuses on building strong customer relationships and driving satisfaction and growth through strategic account management. With a hybrid work model, the successful candidate will excel at engaging senior stakeholders and aligning solutions with client needs. Ideally, you have 3+ years in Customer Success and a degree in a relevant field. This is an opportunity to impact AI implementations in diverse industries.

Qualifications

• At least 3 years of experience in Customer Success or Account Management.
• Proven experience in facing, engaging, and influencing senior stakeholders.
• Strong organizational and time management skills.

Responsibilities

• Act as the primary point of contact for assigned customers and build relationships.
• Drive customer satisfaction and revenue growth through renewals and upselling.
• Lead onboarding and implementation of solutions.

Skills

Excellent communication

Relationship-building skills

Analytical thinking

Problem-solving mindset

Education

Bachelor's degree in Business, Engineering, Automation, Industrial Technology, or a related field

Tools

HubSpot CRM

Job description

A leading AI solutions provider in Singapore is seeking a Customer Success Manager. This role focuses on building strong customer relationships and driving satisfaction and growth through strategic account management. With a hybrid work model, the successful candidate will excel at engaging senior stakeholders and aligning solutions with client needs. Ideally, you have 3+ years in Customer Success and a degree in a relevant field. This is an opportunity to impact AI implementations in diverse industries.