Customer Success Lead - Growth & Strategy

ARTA WEALTH MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A forward-thinking finance company in Singapore is seeking a seasoned Customer Success Lead. The role involves developing customer relationships and improving business scalability. The ideal candidate has extensive customer success management experience in a consumer tech environment, excellent communication skills, and a passion for customer satisfaction. This position offers robust benefits including health insurance and generous parental leave.

Benefits

Robust health insurance

20 weeks of parental leave

15 days PTO plus holidays

Internet reimbursement up to SG$75

Qualifications

• 3+ years of experience leading a customer-facing team.
• 13+ years of experience developing and launching Customer Success programs.
• Proactive, clear, and compelling communication skills.

Responsibilities

• Define and execute customer success goals to reduce churn and drive value.
• Manage a team to meet targets and customer satisfaction.
• Build executive level relationships with customers.

Skills

Leadership

Customer Relationship Management

Communication Skills

Analytical Skills

Organizational Skills

Job description

A forward-thinking finance company in Singapore is seeking a seasoned Customer Success Lead. The role involves developing customer relationships and improving business scalability. The ideal candidate has extensive customer success management experience in a consumer tech environment, excellent communication skills, and a passion for customer satisfaction. This position offers robust benefits including health insurance and generous parental leave.