Customer Success Executive, JAPAC

Aspire; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

An innovative technology company in Singapore is looking for a Client Success Executive to enhance client satisfaction and engagement. You will serve as the main point of contact for clients, ensuring timely support and monitoring client health metrics. Ideal candidates will have over two years of experience in client-facing roles within Ad Tech, proficiency in reporting tools, and a proactive approach to problem-solving. This role offers a dynamic work environment focused on client success.

Qualifications

• 2+ years experience in client-facing roles within Ad Tech or digital media.
• Familiarity with major platforms like DSPs and ad servers.
• Ability to interpret performance data and translate insights.

Responsibilities

• Serve as a key point of contact for assigned clients.
• Collaborate with cross-functional teams to meet client needs.
• Collect client feedback to inform internal improvements.

Skills

Client engagement

Communication skills

Interpersonal skills

Analytical skills

Detail-oriented

Proficiency in Excel/Google Sheets

Tools

DSPs

Ad servers

Analytics tools

Job description

Client Success Executive, JAPAC

Reports to: Client Success Manager

ABOUT THE ROLE

As a Client Success Executive, you’ll play a pivotal role in ensuring our clients receive exceptional service and value from our solutions. You’ll be the frontline ambassador for client satisfaction, working closely with internal teams to deliver seamless experiences, resolve issues proactively, and support long-term engagement. This role is ideal for someone who thrives in a client-facing environment, is detail-oriented, and passionate about building trust through consistent delivery.

PRIMARY RESPONSIBILITIES

Client Engagement & Support

• Serve as a key point of contact for assigned clients, ensuring timely responses and resolution of queries
• Assist in onboarding new clients, guiding them through initial setup and adoption processes
• Monitor client health metrics and flag potential risks or opportunities to senior team members

Operational Coordination

• Collaborate with cross-functional teams to ensure client needs are met
• Track deliverables, timelines, and service-level agreements to maintain high standards of execution
• Maintain accurate client records and documentation using internal systems

Performance & Feedback

• Collect and synthesize client feedback to inform internal improvements
• Support reporting efforts by compiling usage data, satisfaction scores, and engagement trends
• Participate in regular review meetings with clients and internal stakeholders

REQUIRED SKILLS & EXPERIENCE

• 2+ years of experience in client-facing roles within Ad Tech, digital media, or programmatic advertising
• Familiarity with major platforms such as DSPs, ad servers and analytics tools
• Experience coordinating campaign launches, trafficking creatives, and troubleshooting delivery issues
• Ability to interpret performance data and translate insights into client-friendly recommendations
• Proficiency in using Excel/Google Sheets for reporting and analysis
• Strong communication and interpersonal skills with a proactive, solution-oriented mindset
• Ability to manage multiple accounts and campaigns simultaneously with attention to detail
• Experience working cross-functionally with Sales, Product, and Ad Ops teams

Interested? Apply now!

EA License No.: R1326872

Agency License No.: 11C4388

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