Customer Success Executive (Inbound Support)

LENDINGPOT PRIVATE LIMITED; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A personal loans aggregator in Singapore is seeking a Customer Success Manager to support clients through the loan application process. This role involves guiding customers primarily via phone and chatbot while answering inquiries and ensuring a smooth application process. A successful candidate will focus on driving sales, building strong client relationships, and collaborating with the team to enhance overall customer experience. Proficiency in English is essential, and knowledge of Mandarin or Malay is a plus.

Qualifications

• Proficiency in spoken and written English; bonus for Chinese or Malay.
• 1-3 years experience in sales or customer-facing roles.
• Familiarity with automated chatbot functionalities.

Responsibilities

• Guide Singaporean customers through the loan application process.
• Assist customers via phone and chatbot.
• Build strong client relationships to drive loan closures.

Skills

Fluency in English

Communication skills

Interpersonal skills

Problem-solving

Sales orientation

Multilingual (Chinese or Malay)

Job description

Lendingpot is an innovative personal loans aggregator based in Singapore. We specialize in simplifying the loan process by connecting borrowers with a broad range of licensed moneylenders. We are currently seeking a Customer Success Manager to support our Singaporean clients. In this role, you will guide customers through the loan application journey, leveraging phone and chatbot interactions to provide timely assistance, answer inquiries, and ensure a smooth application process. Your focus will be on building strong client relationships, driving loan closures, and enhancing the overall customer experience, while collaborating with our internal team to refine processes and stay informed about industry trends.

Job Title: Customer Success Manager - Personal Loans (Singapore)

Responsibilities

• Interact with Singaporean customers primarily via phone and chatbot to guide them through the personal loan application process.
• Utilize automated chatbot functionalities to assist customers in their loan inquiries and provide prompt responses.
• Answer customer enquiries regarding loan terms, eligibility, and other related matters.
• Be proactive in following up with borrowers and lenders to ensure a smooth loan application process.
• Assist clients in booking appointments with lenders and help facilitate communication between parties.
• Maintain a strong focus on sales orientation to drive loan closures and achieve performance targets.
• Engage with customers from diverse ethnic backgrounds, requiring fluency in English. Ability to speak Chinese or Malay languages is a plus.
• Establish and maintain positive, long‑term relationships with clients to promote customer loyalty.
• Collaborate with the internal team to continuously improve processes and enhance customer experience.
• Keep abreast of industry trends and market changes to provide relevant information to customers.
• Ensure compliance with company policies, procedures, and regulatory guidelines.

Requirements

• Proficiency in spoken and written English is essential. Chinese or Malay languages are a bonus.
• Excellent communication and interpersonal skills to effectively engage with customers.
• Prior 1‑3 years of experience in sales or customer‑facing role
• Ability to work in a fast‑paced environment and handle multiple customer interactions simultaneously.
• Demonstrated problem‑solving skills to address customer concerns and resolve issues effectively.
• Comfortable working with automated chatbot functionalities and learning new technological tools.
• Strong organization and time‑management abilities to meet customer needs promptly.
• Result‑driven and goal‑oriented mindset with a track record of meeting or exceeding sales targets.
• Adaptability and willingness to learn about personal loan products and processes.
• Self‑motivated, proactive, and able to work independently as well as part of a team.