Customer Success Executive

H-Consultancy & Solutions Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Singapore is looking for a responsible individual to join their Customer Success Team. The role involves project management, ensuring smooth customer experiences, and effective communication with clients, particularly in Chinese. Candidates with a diploma in computer science or related fields are encouraged to apply, including those without prior experience. Training will be provided.

Qualifications

• Diploma in relevant field required.
• Ability to communicate effectively with customers.
• Chinese language skills are preferred.

Responsibilities

• Work closely with sales team for project management.
• Prepare and maintain standard operating procedure checklists.
• Provide on-site equipment setup and support.
• Evaluate customer needs and recommend best practices.

Skills

Project management

Customer service

Effective communication

Ability to speak and write in Chinese

Education

Diploma in Computer Science/Information Technology, Hospitality/Tourism/Hotel Management or equivalent

Job description

H-Consultancy & Solutions Pte. Ltd. – Tai Seng

Responsibilities

• Work closely with sales team to provide a smooth customer journey through project management and scheduling.
• Prepare and maintain checklists, forms as part of company’s standard operating procedure (S.O.P).
• Provide on-site equipment setup, project implementation and live cover for POS System.
• Take care of after-sales support to customers.
• Able to communicate effectively with customers, helping to evaluate customers’ future needs and recommend best practices.
• Other scope for Customer Success Team includes pre-sales site visits and solution consultation and regular visits to our customers.
• After familiarizing with company’s solution, applicant will be given the opportunity to take on Project Management role and/or Pre-Sales role.

Requirements

• Candidate must possess at least Diploma in Computer Science/Information Technology, Hospitality/Tourism/Hotel Management or equivalent.
• Looking for individuals with ability to speak and write in Chinese to cater to our growing Chinese-speaking customer base.
• Candidates who possess relevant qualifications, employment background and suitable skills sets will be a plus.
• Candidates with no experience may also apply, and will be considered on individual merits.