Customer Success Consultant: SaaS for Hospitality (Remote)

Frontline Performance Group; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

A leading service excellence firm in Singapore seeks a Customer Success Consultant who will manage client relationships and drive the adoption of the FPG Foundation Framework. The role requires strong communication skills, hospitality leadership experience, and the ability to influence at all levels. The position offers flexibility to work from home and various health benefits. Join our dynamic team committed to maximizing frontline performance.

Benefits

Employer CPF Contribution

Medical and Dental Benefits

Work from home flexibility

Opportunity for Incentives

Qualifications

• Must have hospitality leadership experience.
• Exceptional presentation skills in-person and virtually.
• Capable of compelling written and verbal communication.

Responsibilities

• Lead customer activation process for successful onboarding.
• Manage portfolio of accounts for client performance.
• Promote and support adoption of IN-Gauge software.

Skills

Account management

Customer success

Presentation skills

Time management

Critical thinking

Teamwork

Fluent English

Education

Bachelor’s Degree

Tools

IN-Gauge software

SaaS applications

Job description

A leading service excellence firm in Singapore seeks a Customer Success Consultant who will manage client relationships and drive the adoption of the FPG Foundation Framework. The role requires strong communication skills, hospitality leadership experience, and the ability to influence at all levels. The position offers flexibility to work from home and various health benefits. Join our dynamic team committed to maximizing frontline performance.