Customer Success Consultant

WPH DIGITAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology company in Singapore is seeking a Customer Success Consultant to facilitate strong client relationships and maximize service value. You will ensure client satisfaction, manage onboarding, and provide expert guidance while addressing client needs. Ideal candidates possess a degree in IT or related fields, strong communication skills, and at least 3 years of relevant experience, though fresh graduates are welcome. This role offers an opportunity to impact customer retention positively.

Qualifications

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent.
• At least 3 years of working experience in Project Managing web-related projects will be advantageous.
• Proven experience in customer-facing role within the fast-paced IT industry.
• Possess excellent communication and interpersonal skills.
• Fresh graduates are welcome to apply.

Responsibilities

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services.
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely.
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation.
• Regularly analyse and ensure business objectives, project milestones and quality standards are met.
• Act as an advocate for clients, ensuring their feedback are heard.
• Provide expert advice and guidance to clients on maximizing product value.
• Conduct User Requirement Workshops and User Training sessions.

Skills

Customer Retention

Account Management

Interpersonal Skills

Customer Success

Information Technology

Attention to Detail

Customer Oriented

Presentation Skills

Customer Satisfaction

Consulting

Professional Services

Technical Support

Education

Degree in Information Technology or equivalent

Job description

Roles & Responsibilities

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products / service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply

Skills

• Customer Retention
• Account Management
• Interpersonal Skills
• Customer Success
• Information Technology
• Attention to Detail
• Customer Oriented
• Presentation Skills
• Customer Satisfaction
• Consulting
• Professional Services
• Technical Support