Customer Success Consultant

WPH DIGITAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A tech solutions company in Singapore is seeking a Customer Success Consultant to ensure clients derive maximum value from services. This role involves acting as a primary contact for clients, addressing their needs, and ensuring satisfaction. Candidates should hold a degree in IT or related fields and have experience in a customer-facing role within the IT industry. Fresh graduates are welcome to apply.

Qualifications

• Minimum Degree in IT, Computer Science, or equivalent.
• At least 3 years of experience in managing web-related projects.
• Experience in customer-facing roles in IT.

Responsibilities

• Serve as primary point of contact for assigned clients.
• Conduct regular check-ins with clients to address concerns.
• Responsible for onboarding new clients.

Skills

Excellent communication skills

Interpersonal skills

Customer relationship management

Education

Degree in Information Technology, Computer Science, or Social Science

Job description

As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest level of customer satisfaction and increase the customer retention rate for every client you serve.

Responsibilities

• Serve as primary point of contact for assigned clients, ensuring high level of quality in services and deliverables from delivery team
• Conduct regular check-ins with clients to identify issues, concerns or needs and address them timely and promptly
• Responsible for onboarding new clients, ensuring smooth transition and successful implementation
• Regularly analyse and ensure business objectives, project milestones and quality standards are met
• Act as an advocate for clients, ensuring their feedback are heard and acted upon
• Provide expert advice and guidance to client on maximizing value of products/service to meet their business needs
• Conduct User Requirement Workshops and User Training sessions, when necessary

Qualifications and Skills

• Minimum Degree in Information Technology, Computer Science, Social Science or equivalent
• At least 3 years of working experience in Project Managing web-related projects will be advantageous
• Proven experience in customer-facing role within the fast-paced IT industry
• Possess excellent communication and interpersonal skills
• Fresh graduates are welcome to apply