Customer Success Account Specialist

IDEKU TECHNOLOGY SOLUTION PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions firm in Singapore is seeking a proactive Customer Success Account Specialist. This role is crucial for ensuring customer satisfaction and engagement. You will develop marketing strategies based on customer insights, manage accounts, and exceed sales targets while representing the company at major events. Strong communication skills and a relevant degree are essential for this position.

Qualifications

• Bachelor's degree in a relevant field.
• Proven experience in customer success or account management.
• Exceptional communication and problem-solving skills.

Responsibilities

• Serve as a key liaison between the company and customers.
• Develop marketing campaign recommendations based on customer usage.
• Collect and analyze customer feedback for internal teams.

Skills

Customer success experience

Account management

Problem-solving

Communication skills

Interpersonal skills

CRM systems proficiency

Data analysis familiarity

Education

Bachelor’s degree in Business, Marketing, Communications

Tools

Microsoft Office Suite

Job description

About the Role:

We are seeking a proactive and customer-focused Customer Success Account Specialist to serve as a key liaison between our company and our valued customers. You will play a critical role in ensuring customer satisfaction, driving engagement, and supporting business growth through strategic insights and effective account management.

Key Responsibilities:

• Be familiar with the company's major customer organizations, usage scenarios, and annual goals.
• Develop marketing campaign recommendations based on customer usage scenarios and provide customer management and marketing strategy advice through data analysis.
• Quickly understand the core of the problem and propose appropriate solutions from the customer's perspective.
• Collect customer feedback and provide it to the internal technical support team after analysis and organization.
• Serving as a bridge of communication between customers and Ideku, ensuring a pleasant and positive customer experience and increasing customer renewal rates.
• Prospect and qualify new leads from the existing merchant, manage assigned merchant accounts to ensure satisfaction and renewals.
• Achieve and exceed sales targets, identify cross selling and upselling opportunities with existing merchants.
• Stay updated on industry trends, competitor offerings, and market conditions.
• Represent the company at industry events, trade shows, and networking sessions.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or client-facing roles.
• Detail oriented with a problem‑solving attitude
• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
• Experience in managing accounts, driving customer retention, and identifying upselling or cross‑selling opportunities.
• Knowledge of industry trends, competitor offerings, and market conditions.
• Proficient with CRM systems and Microsoft Office Suite; familiarity with data analysis tools is a plus.