Customer Success Account Specialist

IDEKU TECHNOLOGY SOLUTION PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions company in Singapore is seeking a Customer Success Account Specialist to enhance customer satisfaction and drive engagement. Responsibilities include managing customer accounts, providing strategic insights, and achieving sales targets. Ideal candidates will have a relevant degree and experience in customer success or account management, with strong communication and problem-solving skills. This role offers an opportunity to significantly contribute to business growth.

Qualifications

• Proven experience in customer success, account management, or client-facing roles.
• Detail oriented with a problem-solving attitude.
• Exceptional communication and interpersonal skills.

Responsibilities

• Understand key customer organizations and usage scenarios.
• Develop marketing campaign recommendations based on data analysis.
• Collect customer feedback and communicate it to technical support.

Skills

Customer success management

Communication skills

Problem-solving

Data analysis

Education

Bachelor’s degree in Business, Marketing, Communications, or related field

Tools

CRM systems

Microsoft Office Suite

Job description

About the Role:

We are seeking a proactive and customer-focused Customer Success Account Specialist to serve as a key liaison between our company and our valued customers. You will play a critical role in ensuring customer satisfaction, driving engagement, and supporting business growth through strategic insights and effective account management.

Key Responsibilities:

• Be familiar with the company's major customer organizations, usage scenarios, and annual goals.
• Develop marketing campaign recommendations based on customer usage scenarios and provide customer management and marketing strategy advice through data analysis.
• Quickly understand the core of the problem and propose appropriate solutions from the customer's perspective.
• Collect customer feedback and provide it to the internal technical support team after analysis and organization.
• Serving as a bridge of communication between customers and Ideku, ensuring a pleasant and positive customer experience and increasing customer renewal rates.
• Prospect and qualify new leads from the existing merchant, manage assigned merchant accounts to ensure satisfaction and renewals.
• Achieve and exceed sales targets, identify cross selling and upselling opportunities with existing merchants.
• Stay updated on industry trends, competitor offerings, and market conditions.
• Represent the company at industry events, trade shows, and networking sessions.

Qualifications & Skills:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or client-facing roles.
• Detail oriented with a problem-solving attitude
• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
• Experience in managing accounts, driving customer retention, and identifying upselling or cross-selling opportunities.
• Knowledge of industry trends, competitor offerings, and market conditions.
• Proficient with CRM systems and Microsoft Office Suite; familiarity with data analysis tools is a plus.