Customer Success Account Specialist

Ideku; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A dynamic technology company in Singapore is seeking a proactive Customer Success Account Specialist. This role involves serving as a key liaison, driving customer satisfaction, and supporting business growth through engagement and account management. Ideal candidates should have a bachelor's degree and proven experience in customer success. Strong communication skills and the ability to manage accounts are essential. Join a team that values customer relationships and industry insights.

Qualifications

• Proven experience in customer success or client-facing roles.
• Detail-oriented with a strong problem-solving attitude.
• Knowledge of industry trends and market conditions.

Responsibilities

• Be familiar with the company's major customer organizations.
• Develop marketing campaign recommendations based on customer data.
• Collect customer feedback and communicate with internal teams.

Skills

Customer Success

Account Management

Communication Skills

Data Analysis

Problem-Solving

Education

Bachelor’s degree in Business or related field

Tools

CRM Systems

Microsoft Office Suite

Job description

We are seeking a proactive and customer-focused Customer Success Account Specialist to serve as a key liaison between our company and our valued customers. You will play a critical role in ensuring customer satisfaction, driving engagement, and supporting business growth through strategic insights and effective account management.

Key Responsibilities

• Be familiar with the company's major customer organizations, usage scenarios, and annual goals.
• Develop marketing campaign recommendations based on customer usage scenarios and provide customer management and marketing strategy advice through data analysis.
• Quickly understand the core of the problem and propose appropriate solutions from the customer's perspective.
• Collect customer feedback and provide it to the internal technical support team after analysis and organization.
• Serve as a bridge of communication between customers and the company, ensuring a pleasant and positive customer experience and increasing customer renewal rates.
• Prospect and qualify new leads from the existing merchant, manage assigned merchant accounts to ensure satisfaction and renewals.
• Achieve and exceed sales targets, identify cross‑selling and upselling opportunities with existing merchants.
• Stay updated on industry trends, competitor offerings, and market conditions.
• Represent the company at industry events, trade shows, and networking sessions.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Proven experience in customer success, account management, or client‑facing roles.
• Detail oriented with a problem‑solving attitude.
• Exceptional communication and interpersonal skills, with the ability to build strong customer relationships.
• Experience in managing accounts, driving customer retention, and identifying upselling or cross‑selling opportunities.
• Knowledge of industry trends, competitor offerings, and market conditions.
• Proficient with CRM systems and Microsoft Office Suite; familiarity with data analysis tools is a plus.