Customer Solutions Engineer, Infrastructure, Google Cloud (English, Mandarin)

Google Inc.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading technology company in Singapore seeks an experienced Customer Solutions Engineer for Google Cloud. You will guide customers through their cloud journeys, providing solutions and optimizing architectures. Ideal candidates have a Bachelor's degree, 6 years of relevant experience, and proficiency in English and Mandarin. This role involves troubleshooting, mentoring, and delivering best practices for cloud implementations.

Qualifications

• 6 years of experience with automating infrastructure provisioning, troubleshooting, and managing technical issues.
• Experience coding in general-purpose languages, including data structures and algorithms.
• Experience in testing, maintaining, or launching software products.

Responsibilities

• Provide solutions in cloud platforms; deliver best-practice recommendations.
• Design and implement cloud-based architectures with customers.
• Manage customer problems through diagnosis and resolution.

Skills

Experience driving progress

Problem-solving

Mentoring junior team members

Communication in English and Mandarin

Education

Bachelor's degree or equivalent practical experience

Tools

GKE

Python

Java

C++

Job description

Customer Solutions Engineer, Infrastructure, Google Cloud (English, Mandarin)

Mid level role: Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

Applicants must have a current right to work in Singapore and do not require Google's sponsorship of a visa.

Key Qualifications

• Bachelor's degree or equivalent practical experience.
• 6 years of experience with automating infrastructure provisioning, DevOps, troubleshooting, advocating customer needs and managing technical issues (hardware, software, OS, networking).
• Experience coding in general purpose languages (Python, Java, C++) including data structures and algorithms, designing enterprise solutions, and supporting customer projects to completion.
• Experience in testing, maintaining, or launching software products, including design and architecture.
• Ability to communicate in English and Mandarin to support client relationship management in this region.

Preferred Qualifications

• Experience with cloud computing, containerization and container orchestration technologies such as GKE and debugging workload issues across multi-node environments.
• Experience working with distributed systems, common solutions, design patterns, or best practices.
• Experience with standard IT security practices such as IAM, data protection, encryption, certificate and key management.
• Experience building prototypes or applications.

About the job

The Google Cloud Support team guides customers through the moments that matter in their cloud journey to help businesses grow. We help customers transform and evolve their business through the use of Google’s global network, data centers, and software infrastructure. In this role, you will provide technical guidance to customers adopting GCP services, delivering best practices on secure foundational cloud implementations, automated provisioning, cloud‑ready architecture, and more. You will collaborate with Product Management and Product Engineering to drive excellence in Google Cloud products and features.

As part of a global team, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and coding/scripting. You will make products easier to adopt by improving tools, processes, and documentation.

Responsibilities

• Provide solutions in cloud platforms and infrastructure; solve cloud platform tests; create and deliver best‑practice recommendations, tutorials, blog articles, and sample code.
• Work with customers to design and implement cloud‑based architectures, migration approaches, and application optimizations that enable business goals.
• Manage the customer’s problem through diagnosis, resolution, or investigation tools implementation to increase productivity for customer issues on GCP products.
• Triage product or system issues and debug/track/resolve by analyzing sources of issues and the impact on hardware, network, or service operations and quality.
• Participate in rotating on‑call schedules including nights, weekends, and holidays to ensure prompt resolution; travel up to 15% in‑region for meetings and onsite delivery activities.

Equity, Diversity & Inclusion

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy, or related condition (including breastfeeding). For more information, see Google's EEO Policy.

English proficiency is a requirement for all roles unless stated otherwise in the job posting. Google does not accept agency resumes. Please do not forward resumes to Google employees or any other organization.