Customer Solutions Engineer
Dow Jones
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Benefits offered by this job
Job summary
Dow Jones Risk is seeking an information professional to join the B2B Product team as Customer Solutions Engineer. You will work directly with customers and partners, translating technical and business requirements into Dow Jones data-enabled solutions, and provide pre-sales support and implementation guidance.
You will collaborate with Sales, lead technical demos, address API-related questions, and help integrate Dow Jones data/services while sharing best practices and feedback to product
Qualifications
- 5+ years of experience working on solutions architectures for customers.
- Experience with Google Cloud Platform (GCP), especially BigQuery.
- Knowledge of SQL, Python and NodeJS.
- Prior experience in a customer-facing engineering role.
- Strong communication skills with business and technical customers.
- Experience building and leading API demonstrations.
- English and Chinese proficiency.
Responsibilities
- Understand customers' technical and business requirements and design technical solutions using Dow Jones data and services.
- Provide technical pre-sales support and implementation guidance to customers.
- Build relationships with customers' engineering teams or third-party integrators.
- Guide customers during integration and manage proofs of concept.
- Share best practices and model designs for technical development and approvals processes.
- Provide feedback to Product and Technology teams on emerging requirements and trends.
- Contribute to team best practices and processes.
- Stay informed about new technologies beneficial to the role.
Skills
Education
Tools
Job description
Dow Jones Risk is a global provider of best-in-class risk data, technology solutions, due diligence and managed services for managing regulatory and reputational risk. For 20 years, its market-leading data has helped financial institutions and businesses have greater control managing Financial Crime Compliance, Third Party Risk Management, Sanctions Compliance and Trade Compliance. With a global team of expert researchers covering more than 60 languages, Dow Jones applies the same rigor to its data that it has always brought to its journalism, offering the most accurate and complete risk datasets on the market.
As part of our investment plan, we are seeking an exceptional information professional to work within the B2B Product team. Dow Jones Customer Solutions Engineers are responsible for working directly with customers as well as partners leveraging our data product suite. This includes providing support to both technical and business users, understanding their needs in order to support integration of our products.
- Understand our customers' technical and business requirements and design a technical solution using Dow Jones data and services to achieve these
- Work closely with our Sales Specialists, providing technical pre-sales support and implementation guidance to our customers
- Develop a strong relationship with our customers' engineering team or third party integrator and address any technical and product questions during the sales cycle.
- Advise and guide prospective customers during their integration of Dow Jones data and services including building and managing proof of concepts
- Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer's internal approvals processes
- Provide feedback to Dow Jones Product and Technology teams on emerging requirements, themes and customer technology trends
- Contribute to the team's portfolio of best practices and processes.
- Be aware of emerging technologies and techniques beneficial to the role and team
- 5+ years of experience of working on solutions architectures for customer
- Experience working with Google Cloud Platform (GCP), particularly BigQuery
- Working knowledge of SQL, Python and NodeJS languages.
- Prior experience in a customer-facing engineering role
- Strong communication skills for working with both business and technical customers
- Experience in building and leading technical product demonstrations that include APIs
- Experience in responding to functional and technical questions
- Business acumen and strategic problem-solving skills to assist with customer requirements
- Degree in Computer Science or relevant experience.
- Proficiency in English and Chinese
- Experience working with Cloud services for data ingestion, processing and storage.
- Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
- Coding skills in any modern programming language.
- Familiarity with XML, CSV and Restful APIs
- Experience and familiarity with our data products including Factiva and Newswires
- Japanese proficiency is a plus. Our Benefits
- Comprehensive Insurance & Retirement plans
- Paid Time Off and Leaves
- Education Benefits
- Family Care Benefits
- Career Growth Programs
- Access to Dow Jones Products
- Employee Referral Program
- Employee Well-being Support & Fitness Programs
- Financial Health Programs
- Cybersecurity Protection
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at talentresourceteam@dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
Non-Union role
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