Customer Solutions Engineer

Dow Jones AER Company, Inc; Singapore; On-site; SGD 150,000 - 210,000; Full time

Benefits offered by this job

Comprehensive Insurance & Retirement

Paid Time Off and Leaves

Education Benefits

Family Care Benefits

Career Growth Programs

Access to Dow Jones Products

Employee Referral Program

Employee Well-being Support & Fitness

Financial Health Programs

Cybersecurity Protection

Job summary

Dow Jones Risk & Compliance is seeking an experienced information professional to join the B2B Product team. You will work directly with customers and partners, applying Dow Jones data and services to design technical solutions and guide implementation.

In this role you will collaborate with Sales, engineering teams, and prospects during integrations, deliver product demonstrations with APIs, and provide feedback to product and technology teams.

Qualifications

• 5+ years of experience designing solutions architectures for customers.
• Proficient with Google Cloud Platform (GCP), BigQuery.
• Strong knowledge of SQL, Python and NodeJS.
• Prior experience in a customer-facing engineering role.
• Excellent communication with business and technical customers.
• Experience building and leading technical product demonstrations including APIs.
• Experience in addressing functional and technical questions.
• Business acumen and strategic problem-solving skills.
• Degree in Computer Science or related field.

Responsibilities

• Understand customers' technical and business requirements and design a technical solution using Dow Jones data and services.
• Work with Sales Specialists, providing technical pre-sales support and implementation guidance.
• Develop relationships with customers' engineering teams and address technical questions during the sales cycle.
• Advise and guide customers during integration of Dow Jones data and services including proof of concepts.
• Share best practices and model designs for technical development and customer approvals.
• Provide feedback to Product and Technology teams on emerging requirements and trends.
• Contribute to the team's portfolio of best practices and processes.
• Stay aware of emerging technologies beneficial to the role and team.

Skills

Solutions architectures

GCP BigQuery

SQL

Python

NodeJS

Customer-facing

Communication skills

APIs demonstrations

Problem solving

Education

Bachelor's degree in Computer Science or related field

Job description

About the Team

Dow Jones Risk is a global provider of best-in-class risk data, technology solutions, due diligence and managed services for managing regulatory and reputational risk. For 20 years, its market-leading data has helped financial institutions and businesses have greater control managing Financial Crime Compliance, Third Party Risk Management, Sanctions Compliance and Trade Compliance. With a global team of expert researchers covering more than 60 languages, Dow Jones applies the same rigor to its data that it has always brought to its journalism, offering the most accurate and complete risk datasets on the market.

About the Role

As part of our investment plan, we are seeking an exceptional information professional to work within the B2B Product team. Dow Jones Customer Solutions Engineers are responsible for working directly with customers as well as partners leveraging our data product suite. This includes providing support to both technical and business users, understanding their needs in order to support integration of our products.

You Will

• Understand our customers' technical and business requirements and design a technical solution using Dow Jones data and services to achieve these
• Work closely with our Sales Specialists, providing technical pre-sales support and implementation guidance to our customers
• Develop a strong relationship with our customers' engineering team or third party integrator and address any technical and product questions during the sales cycle.
• Advise and guide prospective customers during their integration of Dow Jones data and services including building and managing proof of concepts
• Share best practices, model designs etc. with prospects and customers for both technical development and in support of customer's internal approvals processes
• Provide feedback to Dow Jones Product and Technology teams on emerging requirements, themes and customer technology trends
• Contribute to the team's portfolio of best practices and processes.
• Be aware of emerging technologies and techniques beneficial to the role and team

You Have

• 5+ years of experience of working on solutions architectures for customer
• Experience working with Google Cloud Platform (GCP), particularly BigQuery
• Working knowledge of SQL, Python and NodeJS languages.
• Prior experience in a customer-facing engineering role
• Strong communication skills for working with both business and technical customers
• Experience in building and leading technical product demonstrations that include APIs
• Experience in responding to functional and technical questions
• Business acumen and strategic problem-solving skills to assist with customer requirements
• Degree in Computer Science or relevant experience.

Highly Desired

• Experience working with Cloud services for data ingestion, processing and storage.
• Understanding of Machine Learning techniques, specifically, Natural Language Processing (NLP) and text mining.
• Coding skills in any modern programming language.
• Familiarity with XML, CSV and Restful APIs
• Experience and familiarity with our data products including Factiva and Newswires

Our Benefits

• Comprehensive Insurance & Retirement plans
• Paid Time Off and Leaves
• Education Benefits
• Family Care Benefits
• Career Growth Programs
• Access to Dow Jones Products
• Employee Referral Program
• Employee Well-being Support & Fitness Programs
• Financial Health Programs
• Cybersecurity Protection

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.

Reasonable Accommodation

We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process. If you need assistance or accommodation in completing your application or participating in an interview due to a disability, email us at @dowjones.com. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Please refer to the privacy notice at the bottom of this page for submitting any data access, deletion, or other data subject rights requests, where permitted under your local laws and regulations.

Non-Union role

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations globally.

It is home to leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Barron’s, MarketWatch, Mansion Global, Financial News, Dow Jones Risk & Compliance and Dow Jones Newswires. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).