Customer Solutions Coordinator (Temp PT, until end of January)

Marshall Cavendish Education Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An educational services provider in Singapore is seeking a Temporary Customer Solutions Coordinator to be the first point of contact for customers. You will assist with their inquiries, troubleshoot issues, and ensure a positive user experience. Ideal candidates are patient and eager learners with strong communication skills. This role offers valuable experience in customer service and support within a collaborative environment.

Benefits

Hands-on experience in customer service

Training in technical support systems

Supportive work environment

Qualifications

• Enjoy helping others and are patient when solving problems.
• Curious and willing to learn new systems and tools.
• Can communicate clearly in writing and keep a friendly, professional tone.

Responsibilities

• Chat with customers and users to answer questions and solve problems.
• Help people access our learning platform and troubleshoot technical issues.
• Keep our chatbot Q&A updated and work closely with the Helpdesk Manager.

Skills

Problem-solving

Customer service

Communication skills

Attention to detail

Teamwork

Job description

About the Role

Are you someone who enjoys solving problems and making people’s day better? As a Temporary Customer Solutions Coordinator (Oct to Jan) , you’ll be the first point of contact for our customers and users, helping them with their questions, technical hiccups, or account access. This role is perfect if you’re eager to learn, enjoy working with technology, and want to grow your customer service skills in a supportive environment.

What You’ll Be Doing

• Chat with customers and users through email, chat, or other channels to answer questions and solve problems.
• Help people access our learning platform by creating accounts and issuing access codes.
• Troubleshoot technical issues with step-by-step guidance (don’t worry, we’ll provide training and standard answers).
• Follow up to make sure customers feel supported and satisfied.
• Keep our chatbot Q&A up to date so customers get the right answers fast.
• Work closely with the Helpdesk Manager and team to make sure we deliver a smooth experience.
• Carry out any other tasks or assignments as directed by the Helpdesk Manager.

What We’re Looking For

We believe the right attitude matters more than long lists of requirements. You’ll be a great fit if you:

• Enjoy helping others and are patient when solving problems.
• Are curious and willing to learn new systems and tools.
• Can communicate clearly in writing and keep a friendly, professional tone.
• Pay attention to details and like following through to get things done.
• Work well in a team, but can also manage tasks independently.

What You’ll Gain

• Hands-on experience in customer service and technical support.
• Training in real-world systems, platforms, and chatbot tools.
• The chance to sharpen your problem-solving and communication skills.
• A supportive environment where your ideas and energy matter.