Customer Solutions Analyst: Insights, Support & Impact

Workforce Optimizer Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading technology solutions provider in Singapore is looking for a Business Analyst to bridge the gap between clients and technical teams. This role involves assisting clients in troubleshooting, improving customer support, and leveraging insights to enhance product design. Candidates should have a diploma or bachelor's degree, strong problem-solving skills, and a keen interest in technology. This position offers opportunities for personal growth and career advancement.

Benefits

Opportunity to work with AI-based optimisation technology

Mentorship for stakeholder management

Career advancement opportunities

Qualifications

• Strong interest in working with computer applications and software.
• Ability to articulate effectively in writing and verbally.
• Quick learner with a commitment to excellence.

Responsibilities

• Provide first level support and diagnose root causes of technical issues.
• Document and maintain a knowledge base for FAQ solutions.
• Develop preventive solutions to optimise customer support efforts.
• Generate reports and analyse support trends to inform business needs.

Skills

Analytical thinking

Exceptional customer service

Problem-solving

Interpersonal skills

Communication skills

Education

Diploma or Bachelor's degree

Job description

A leading technology solutions provider in Singapore is looking for a Business Analyst to bridge the gap between clients and technical teams. This role involves assisting clients in troubleshooting, improving customer support, and leveraging insights to enhance product design. Candidates should have a diploma or bachelor's degree, strong problem-solving skills, and a keen interest in technology. This position offers opportunities for personal growth and career advancement.