Customer Services Executive

Singapore Component Solutions Pte. Ltd.; Singapore; On-site; SGD 35,000 - 45,000; Full time

Job summary

A leading solutions provider in Singapore is seeking a motivated individual to handle order management and maintain customer relationships. Responsibilities include coordinating fulfillment actions and optimizing the order process. Candidates should have a diploma in a relevant field and possess strong communication skills. This role offers a great opportunity for recent graduates to kick-start their careers.

Qualifications

• Recent graduates with a diploma are encouraged to apply.
• Strong communication and presentation skills are essential.
• Motivated individuals who can contribute to process improvements.

Responsibilities

• Manage customer orders and communicate with workshops.
• Generate and maintain accurate order status reports.
• Develop and implement process improvements.

Skills

Excellent communication skills

Customer-oriented mindset

Team player

Self-motivated

Education

Diploma in relevant industry

Job description

Singapore Component Solutions Pte. Ltd. – Seletar

Responsibilities

• Order management between customer and workshop
• Understand customer requirements and transform into fulfilment actions
• Ensure customer order status, weekly report are accurately generated and maintained
• Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.
• Develop alternative solutions and make decisions to ensure order delivery to meet customer requirement
• Coordinate clarification of technical and commercial queries
• Inform relevant customers proactively on order status, especially for delays or critical parts
• Consolidate technical quotation, fulfil business quote and send to customer via ERP system.
• Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight and recommendations to improve organizations profitability and margin
• Any other duties as assigned by Supervisor

Job requirements

• Diploma in any relevant industry
• No work experience required
• Excellent written and oral communication and presentation skills
• Strong work ethics, team player, customer oriented with meticulous mindset
• Self‑motivated person who can bring ideas and improve our existing processes