Customer Services Executive

SINGAPORE COMPONENT SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading components solutions firm in Singapore is seeking a dedicated individual to manage customer orders and accounts. The role involves transforming customer requirements into fulfillment actions and maintaining regular contact with clients. No prior experience is required, just a diploma in a relevant field and proficiency in Microsoft applications. This position offers an opportunity to gain valuable experience in a dynamic team environment.

Qualifications

• Diploma in any relevant industry.
• No work experience required.
• Excellent written and oral communication and presentation skills.

Responsibilities

• Manage orders between customer and workshop.
• Administer customer account including ERP.
• Transform customer requirements into fulfillment actions.
• Ensure accurate generation of customer order status reports.
• Maintain contact with assigned customers.
• Optimize order fulfillment processes.

Skills

Excellent written and oral communication skills

Strong work ethics

Customer orientation

Self-motivated

Proficient in Microsoft applications

Fluent in English

Education

Diploma in any relevant industry

Job description

Job description

Main activities

• Order management between customer and workshop
• Administer customer account, including ERP contract administration.
• Understand customer requirements and transform into fulfilment actions
• Ensure customer order status, weekly report are accurately generated and maintained
• Maintain regular contact with customers assigned, perform weekly, monthly and yearly review.
• Develop alternative solutions and make decisions to ensure order delivery to meet customer requirement
• Coordinate clarification of technical and commercial queries
• Inform relevant customers proactively on order status, especially for delays or critical parts
• Consolidate technical quotation, fulfil business quote and send to customer via ERP system.
• Continuous improvement/optimization of order fulfillment process, analyze metrics to provide insight and recommendations to improve organizations profitability and margin
• Any other duties as assigned by Supervisor

Job requirements

• Diploma in any relevant industry
• No work experience required
• Excellent written and oral communication and presentation skills
• Strong work ethics, team player, customer oriented with meticulous mindset
• Self-motivated person who can bring ideas and improve our existing processes
• Proficient in Microsoft applications
• Fluent in English