Customer Services Executive

JOBALLY PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A leading service provider in Singapore is looking for a dedicated professional to manage customer service matters efficiently. The role involves maintaining quality standards, managing documentation, and supporting project coordination to meet client expectations. Ideal candidates possess strong IT knowledge and excellent interpersonal skills. Submit your resume to the provided email for consideration.

Qualifications

• Basic IT knowledge including hardware, network, and database concepts.
• Strong service mindset with excellent time management and the ability to learn quickly.
• Proven ability to build and maintain strong relationships with vendors, clients, and colleagues.

Responsibilities

• Deliver exceptional client satisfaction by managing and resolving all customer service matters efficiently.
• Monitor and ensure the quality of services provided by the branch office.
• Maintain accurate records of customer service cases in the ERP system and coordinate timely resolution of customer inquiries and after-sales services.

Skills

Customer service management

IT knowledge

Time management

Interpersonal skills

Job description

Responsibilities

• Deliver exceptional client satisfaction by managing and resolving all customer service matters efficiently.
• Monitor and ensure the quality of services provided by the branch office.
• Maintain accurate records of customer service cases in the ERP system and coordinate timely resolution of customer inquiries and after-sales services.
• Handle client documentation professionally, including service cards, maintenance documents, handover confirmations, and training materials.
• Support project coordination to meet schedules, budgets, and client expectations.
• Ensure timely submission of all required documentation.
• Arrange and manage client RPM (Regular Performance Monitoring) and ensure reports are delivered promptly.
• Prepare and submit weekly reports to line manager.

Requirements

• Basic IT knowledge including hardware, network, and database concepts.
• Strong service mindset with excellent time management and the ability to learn quickly.
• Proven ability to build and maintain strong relationships with vendors, clients, and colleagues.
• Excellent communication, coordination, and interpersonal skills.
• Detail-oriented, meticulous, and able to perform well under pressure.

Submit your resume in MS Word format to [e-mail]

EA Licence No. 18C9228 | Registration No. R1108261 (Tan Li Tze)

Only shortlisted candidates will be notified.