Customer Service (up to $2600) (Senoko Rd)

Align Recruitment; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore is looking for a Customer Service representative to provide accurate information and guidance to clients, resolve complaints, and collaborate with stakeholders. Ideal candidates will have relevant customer service experience and familiarity with CRM systems. The role offers a salary up to $2600 and requires working hours of 8.30am-5.30pm (Alt Sat 8.30am-12.30pm).

Qualifications

• Relevant experience in customer service.
• Familiarity with CRM systems is advantageous.

Responsibilities

• Provide clients accurate information and guidance.
• Represent the company professionally.
• Address consumer complaints and ensure resolution.
• Collaborate with stakeholders for service quality.
• Communicate effectively about services and repairs.
• Conduct research into consumer complaints.
• Update clients on service schedules.
• Create quotes and issue work orders.
• Send job orders to contractors.
• Report urgent matters to supervisors.
• Perform ad hoc tasks as delegated.

Skills

Customer Service Experience

Familiarity with CRM Systems

Job description

Position: Customer Service

Salary: up to $2600
Working Day: 5.5 Days (Alt Sat)
Working Hour: 8.30am-5.30pm | Alt Sat: 8.30am-12.30pm
Working Location: Senoko Rd

Job Responsibilities

• Recognize and address clients' requirements by giving them accurate information and guidance.


• Represent the company in a professional manner, always keeping a cheerful and sympathetic attitude.


• Respond to consumer grievances, offer suitable remedies and substitutes within the allotted period, and follow up to guarantee resolution.


• Work together with both internal and external stakeholders, such as clients, vendors, the workshop, and others.


• Communicate with controllers and contractors regarding the cost and quality of services and repairs.


• Communicate with the workshop and contractors regarding vehicle maintenance and repairs and client feedback.


• Do rudimentary research into consumer complaints and address issues by formulating recommendations that adhere to regulations.


• Communicate with clients to update the service/repair schedule and car pickup.


• Create a quote and issue work orders in line with it.


• Send job orders to contractors and workshops.


• Bring up more urgent matters with supervisors.


• Complete ad hoc tasks as delegated by superiors.

Qualifications & Requirements

• Relevant Experience as Customer Service.


• Familiar with CRM system is advantageous.

To Apply

• Email your resume to [e-mail] for more information.


• Regret to inform that only shortlisted candidates will be contacted by our consultants.

Align Recruitment Pte Ltd (20C0253)
JJ Tan (Reg No. R23112681)