Customer Service Team Lead @ Woodlands [Full-time / Gross Up to $3350 per month]

P-SERV PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading service provider in Singapore is seeking a Customer Service Team Lead to motivate a frontline team and ensure smooth daily operations. The role involves problem-solving, training, and maintaining high standards of service. Ideal candidates will have supervisory experience and strong communication skills. Interested applicants should email their CVs for consideration. Only shortlisted candidates will be notified.

Qualifications

• 1-2 years of supervisory experience, preferably in operations or customer service.
• Ability to manage sensitive information with discretion and uphold confidentiality.

Responsibilities

• Assist the Supervisor in overseeing ground operations.
• Address operational issues swiftly and make timely decisions.
• Ensure adherence to safety protocols and operational procedures.
• Effectively delegate tasks and provide training to Customer Service Officers.
• Handle emergencies and execute contingency plans.
• Prepare and submit daily reports.

Skills

Multitasking abilities

Attention to detail

Excellent communication skills

Education

GCE A Level or Diploma

Job description

Join us as an Customer Service Team Lead, where you’ll guide and motivate a dynamic frontline team to deliver exceptional service. Be the go‑to problem solver, ensure smooth daily operations, and create positive customer experiences in a fast‑paced, high‑traffic environment.

• Working timings: 10am to 10pm, 10pm to 10am (Every 4 days' work, 2 days off)

Key Responsibilities

• Assist the Supervisor in overseeing ground operations, including staff management and task coordination
• Address operational issues swiftly and make timely decisions to reduce disruptions
• Ensure adherence to safety protocols, security measures, and operational procedures
• Effectively delegate tasks and provide training and guidance to Customer Service Officers (CSOs)
• Handle emergencies and critical situations, executing contingency plans as per SOPs
• Maintain and ensure the functionality of office and communication equipment
• Prepare and submit daily reports and documentation as required
• Undertake additional tasks as assigned by the Supervisor

Key Requirements

• Minimum of GCE A Level or Diploma in any field
• 1-2 years of supervisory experience, preferably in operations or customer service
• Strong multitasking abilities, attention to detail, and excellent communication skills
• Ability to manage sensitive information with discretion and uphold confidentiality

Interested applicants, please email to [e-mail]

Thank you for your interest but only shortlisted applicants will be notified.

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EA License No: 90C3494
EA Personnel No: R1103939
EA Personnel Name: Ng Hui Jun